Dispatcher

Job Description

We are seeking a dependable and detail-oriented Dispatch Coordinator to support our delivery operations. This role requires a candidate with solid office administration experience, a strong sense of urgency, consistent follow-through, and excellent communication skills. Some dispatching experience is preferred, but not required for candidates with strong administrative backgrounds and a willingness to learn.

Key Responsibilities:

Monitor and ensure the completion of delivery routes through a structured driver check-in process

Track, communicate with, and assist drivers in a professional and efficient manner

Gather, maintain, and organize route documentation and records

Manage and enter data related to work orders, tickets, and route status

Provide professional customer service and timely updates to clients regarding appointments and estimated arrival times

Report any driver performance issues or delivery concerns to management promptly

Provide training support to new dispatch staff as needed

Make follow-up communications with drivers regarding any issues or delivery exceptions

Maintain accurate and up-to-date logs and dispatch reports

Assist in administrative tasks and support cross-functional teams as needed

Required Skills and Qualifications:

Prior dispatch experience preferred; strong office administration experience required

Excellent verbal and written communication skills

Strong attention to detail and consistent follow-up on issues

Ability to manage multiple priorities in a fast-paced environment

High level of urgency, professionalism, and problem-solving ability

Proficient computer skills, including use of desktop computers, Microsoft Office, and the ability to learn new software quickly

Customer-first mindset with strong interpersonal skills

Preferred Qualifications:

Experience in logistics, transportation, or delivery coordination

Familiarity with dispatch or route-tracking softwareCompany Description

Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.