FirstAlt Trip Services Rep l

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Entry-level role on our FirstAlt Team performs simple and routine route maintenance and verification tasks, and related duties. Coordinates tasks and provides professional administrative support to one or more project teams.

Job Description

Major Responsibilities

Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.

Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.

Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.

Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.

This position requires a high level of customer service communication and care

Handle escalated situations with a sense of urgency, calmness, and professionalism

When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document

Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.

Receive incoming Clients calls with a high level of professionalism and care

Problem-solve transportation concerns from parents, clients, and Transportation Partners

Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees

Successfully navigate multiple computer systems and applications simultaneously

When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document

Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks

Handle escalated situations with a sense of urgency, calmness, and professionalism

Detail and solution orientated while being part of a team environment

Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management

Minimum Education or Certifications Required

Associate’s degree or equivalent experience.

Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter.

Minimum Experience or Skills Required

0 to 2 years of experience

Excel and Word proficiency

Bilingual (English/Spanish) required to support Spanish-speaking customers and ensure clear communication

Physical Requirements and Working Conditions

Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request

JR8321

Remote/Remotely/Tele/Telecommute/From home