Customer Experience and Event Assistant (Part-Time, Year-Round)

Position Type:

Ice Center

Date Posted:

3/12/2025

Location:

Glenview Community Ice Center

JOB OPPORTUNITY with the Glenview Park District:

Customer Experience and Event Assistant (Part-Time, Year-Round)

Glenview Community Ice Center

"Recreate" a better life with a career in the field of Parks & Recreation!

JOB SUMMARY

In this role, you will be responsible for providing a high-quality front-line customer experience to patrons and assisting with facility special events, rentals and parties as well as ongoing public programming.

OTHER DUTIES INCLUDE:

Building understanding of facility operations and scheduling to assist with facility rental requests and rental payment tracking

Responsible for updating facility schedules including the preparation of the monthly customer-facing facility schedule, the monthly freestyle calendar and special event calendars

Creating marketing materials such as fliers and social media posts

Providing on-site assistance for special events, birthday parties, bumper cars and other programs as assigned

Supporting the setup and breakdown of special events

Assisting with birthday party inquiries, such as schedule availability and emailing welcome letters and surveys

Assisting with inventory of general office supplies and lost and found inventories and cleaning

Greeting walk-in visitors and directing patrons to rinks, locker rooms and events

Developing relationships with customers and patrons, providing high-quality customer experience and proactively exceeding their expectations

Answering phone calls and questions about the facility, website, registration, programs, events and rentals

Providing program information and registering participants for programs

Checking in and/or processing POS transactions for skaters on freestyle sessions, public skate, open hockey, rentals and walk-in bumper cars and registration payments

Processing freestyle transfers, submitting cancellation requests and troubleshooting concerns that may arise

Setting up supplies and equipment for public skate, freestyle, parties and special events

Responding to customer inquiries via email, phone and in-person

Balancing daily work deposits (cash, checks, credit cards) and printing daily cash journal at end of shift

Responding to emergencies following EAP and completing incident/accident reports as required

QUALIFICATIONS

The best candidates will have:

At least 2 years of experience in customer service, events or recreation

An outgoing, friendly, enthusiastic personality and team player

The ability to multi-task, prioritizing customer needs and job duties

Display critical thinking and a collaborative problem-solving mindset

Outstanding communication skills both in person and over the phone

Computer skills essential

SCHEDULING & PAY

This is a year-round, part-time position, working 20-25 hours per week, including some nights, weekends and holidays as required. The schedule will include two to three weekday shifts (Monday-Friday) and one Saturday shift per week. The target hiring range is $16-19/ hour, depending on qualifications and experience.

BENEFITS

The position is entitled to Park District facility discounts and usage benefits, flexible hours and IMRF benefits.

HOW TO APPLY

Visit - click on "Jobs"

FOR MORE INFORMATION

Please contact Jasmine DeCola at .

If interested, please apply early! Recruiting and interviewing will begin immediately!

The Glenview Park District is an Equal Opportunity Employer.

Attachment(s):

Customer Experience and Event Assistant GCIC 3.12.2025.pdf