Data Collection Specialist II

A large government client of ours is seeking an experienced Data Collection Specialist to join their dynamic team.

Primary Responsibilities:

• Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.

• Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to.

• Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective.

• Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.

• Receive ad-hoc requests from team leads and provide timely responses back to requestor

• Utilize report data to identify and recommend correction on routine problems and issues.

Basic Qualifications:

• Currently possess an active Secret security clearance.

• Basic understanding of IT ticketing processes, applications and Data Analytics

Required Education and Experience:

• High school diploma and 1-3 years of experience.

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Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").