RN Triage Lead

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission - improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization's values.

We are looking for a Registered Nurse (RN) to work as a Triage/Patient Call Center (PCC) Staff Trainer/Lead. This position is responsible for providing training to new staff, receiving patient phone calls, and following the practice or protocol while gathering pertinent data regarding the reason for the call.

The hourly range for this position is $34.00 - $41.00. Compensation is based on years of relevant experience.

Responsibilities:

Collects information regarding patient's general condition via telephone, particularly the acutely ill patient, and ensures that needs are met by use of TPB and/or licensed practitioners orders

Documents all activities/interventions, patient/family responses, medication dispensed or prescribed, hospital data, etc., in the medical record as described by patient via telephone

Responsible for greeting patients by answering multiple phone calls for all sites/locations in a timely and polite manner

Efficiently uses an EMR system to document patient's records

Per TPB and/or Voyage Healthcare Provider Approved Standing Orders:

Describes or explains what can and will be done for the patient, i.e., speak with provider, schedule same-day appointment

Coordinates patient care by ensuring appointments are scheduled based on urgency of phone call

Promoted wellness by providing patient education materials, communicating provider's advice and instructions following clinic-specific protocols

Providers information regarding diagnostic procedures, medications, nutrition and maintenance of health and wellness per the primary care provider's recommendation

Relays information obtained from other professional callers, i.e. pharmacies, long-term care facilities, home care, hospitals, etc.

Sends written messages to clinic providers for medical advice, prescriptions, etc.

Completes accurate, clear, and thorough documentation on all telephone encounters

Maintains confidentiality in matters regarding the clinic, its patients, and employees

Responsible for "call-backs" pertaining to messages sent, labs and diagnostic imagining

Prepares letters and orders for the Voyage Healthcare providers to sign

Scans letters and form documents into the patient's EMR

Complies with procedures and policies to ensure a safe work environment and compliance with OSHA standards

Performs other related duties as assigned Requirements:

Graduate of an accredited school of nursing required

Registered Nurse (RN) current licensure as a registered nurse in the State of MN required.

CPR Certification (must be obtained within 30 days of employment)

Minimum 1 year experience preferred

Excellent communication and interpersonal skills

Ability to undertake a variety of diverse care tasks Voyage Healthcare offers the following benefits:

Supportive, collaborative, and welcoming work environment where your contributions are valued

Paid Time Off (PTO)

Paid Holidays + Birthday Floating Holiday

Medical, Dental & Vision Insurance

Long Term Disability Insurance (LTD)

Short-Term Disability Insurance (STD)

Company Paid Life Insurance

Retirement Benefits with 401(k) Match

Education Assistance

Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA