Director of Construction (Director of Customer Success)

Who we're looking for

Fieldwire is looking for a Director of Construction. We are looking for professionals that are proactive, detail-oriented, friendly, and passionate about improving the construction industry. The Director will be responsible for managing customer success and solutions engineering teams while being the face of Fieldwire to many of our strategic clients.

What you'll be doing

A day in the life of a Director of Construction will find you doing the following tasks & frequently solving these types of problems:

Overseeing the managers of Solutions Engineering and Construction Success Manager teams

Developing and improving processes

Headcount planning and preliminary budgeting

Work closely with cross functional Go-to-Market leadership on driving the company revenue goals The primary responsibilities for our next Director of Construction will be to:

Establishing and managing objectives and key results and key performance indicators for measuring success and impact, with assistance from Vice President

Create, maintain, and expand business through the solutions engineering and construction success teams

Develop and maintain relationships with key clients

Sharing customer insights across the company

Establish and drive a customer-focused culture into all levels of the organization

Management of multiple managers

Prepare forecasts and analyses for team achievement and presenting to leadership At Fieldwire, we're looking for our next Director of Construction to have the following skills and experiences

Complete understanding of the construction industry

Excellent written and verbal communication skills

SaaS sales/sales engineering/and/or customer success experience

Excellent time management and organizational skills

Excellent strategic thinking skills

Familiarity with Salesforce, Microsoft Office, and G-Suite

Past experience leading a group of managers

Deep construction knowledge

Interest in productivity for construction

SaaS experience

Have gone through an acquisition/merger

Located in San Francisco Bay Area

Why Fieldwire?

Fieldwire is a construction field management software, used on over 2,000,000+ projects worldwide. We're obsessed with improving the way teams work together. We're building a Field Management Platform dedicated to construction teams - providing operational excellence for one of the world's largest global industries -- $10 Trillion/year. We're delivering a superior, easy-to-use product that's driven by the voice of our customers.

Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a five-star rating based off of thousands of customer reviews. Fieldwire is venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021.

Compensation:

The estimated pay ranges for this role are as follows: $184,937 - $226,034

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 20%.

Where is the job located?

This role is based remotely within the United States. Candidates based in San Francisco, CA are preferred and would be Hybrid.

Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.