Event Operations Manager

Event Operations Manager

Hotel Covington & The Madison Event Center

Covington, KY

Full-Time In Office

Responsibilities:

Oversee and execute all private events at Hotel Covington and The Madison Event Center

Private events include wedding ceremonies, wedding receptions, rehearsal dinners, non-profit fundraisers, celebrations, board meetings, corporate seminars, networking functions, and more

Recruit, hire, and nurture a team that supports our company culture while providing excellent customer service to our guests

Create job postings, review applicants, conduct interviews, onboard and train new hires

Support and manage event staff, up to 80 part-time

Coach, motivate, and lead by example every day

Provide necessary tools to event staff to provide the best service to our guests

Plan and execute quarterly team meetings and annual performance reviews

Counsel, support, and discipline underperforming event staff

Review and manage training guide and standard policies for event staff

Ensure customer service is exceptional at all levels

Resolving customer issues and concerns when needed

Training event staff to meet and often exceed customer expectations

Ensure facilities are properly organized and presentable

Event spaces are always ready for a new client tour

Back-of-house areas kept clean and organized

Manage daily housekeeping and quarterly cleaning schedules

Collaborate, assist, and work effectively with all other departments

Including but not limited to Sales, Restaurant, and Culinary Teams

Attend and participate in weekly meetings

Ensure all event details are reviewed and finalized for event staff

Work with the management team to manage labor and supply costs

Weekly orders with outside vendors

Negotiate and manage vendor contracts

Create event schedule, manage, and approve payroll

Prepare for and execute various in-house events such as client tastings, employee luncheons, employee events, and more

Manage relationships with vendors and local businesses

Assist outside vendors while working at our venues, and cultivate positive and professional relationships

Other duties as assigned A Successful Event Operations Manager

High achiever, ambitious, and proactive

Accountable, solution-focused, and motivated

Exceptional communicator

Collaborative, flexible

Motivated, embracing change and challenges Benefits

Eligible for health, dental, and vision insurance

401K available

Discounts offered at all other businesses