Outbound Interface Analyst

The Purpose of This Role

The Outbound Operations Interface Analyst ensures that Health & Welfare (H&W) Carrier data files (i.e., Payroll, FSA. Medical, Prescription Drug, Dental, Vision) and literature for our clients are reviewed and delivered timely and accurately. The Analyst will use customized technical tools to perform quality checks and reconcile the data from our recordkeeping systems, plan rules and established procedures to identify errors and make recommendations on corrections needed to ensure file and literature accuracy. The Analyst will partner with the client team, carrier partners, and internal business partners to identify anomalies and escalate accordingly. The analyst is responsible for meeting productivity, quality, and control standards.

The Value You Deliver

Perform Quality Assurance reviews and analyze data to identify anomalies and determine root cause of defects using customized tools and established procedures.

Validate, reconcile, and prepare files for delivery to the Client and their Carriers.

The Analyst will be responsible for delivering all files on time and within Service Level Agreements (SLAs).

Function as point of contact for internal partners and carrier contacts for clients’ interfaces providing initial review of discrepancies, questions or issues and assisting Senior Analysts and management in researching and determining root cause and resolving escalations.

Ensure Control and Documentation standards are met including completing required control checklists, documentation storage, and completion of work items (XTRAC) to ensure audit compliance.

Create and maintain client specific procedures and documentation.

Provide project and initiative support by identifying process improvement opportunities and assist leadership with project execution.

Provide Subject Matter Expertise (SME) knowledge for client teams, AE program management, Project teams, Implementation, and other areas of H&W Operations.

Participate in client and vendor calls as needed.

Execute testing and validation of file changes or systems upgrades.

The Skills that are Key to this role

Technical / Behavioral

Strong personal computing skills, including proficiency with Microsoft office products (including, but not limited to, Word, Excel, Access, and PowerPoint).

Basic knowledge of query building in ACCESS preferred.

Strong aptitude for data analysis with attention to detail.

Understanding H&W plans, government regulations, and carrier specific file formats for data transmission including ANSI 834 preferred but not required.

The Skills that are Good to Have for this role

Basic MS Office skills

Analytical and decision-making skills

Good people skills

Good time management skills

Ability to work within a team environment and support common goals

Strong judgment and problem-solving and critical thinking skills

Excellent verbal and written communications skills

Motivated individual who can work independently

Builds trust with business partners and coworkers facilitating the ability to work collaboratively

How your Work Impacts the Organization

H&W Operations and Implementations group supports our business partners in the US in servicing corporate / institutional customers in health benefits administration vertical. This involves moving the customers onto the Fidelity platform and supporting their on-going record-keeping needs. This is done through a series of processes, both technical and non-technical, that help a customer to use our products and services.

The Health and Welfare arm of Fidelity provides administration services to more than 30 large customers in the US. This service offering is a part of Fidelity's HR Outsourcing business, which is emerging as the company's driver of growth in future.

The Expertise We’re Looking For

Bachelor’s degree (B.Sc., B.Com, BBM) from a recognized university/college.

Any transaction processing experience and exposure to MS Office tools.

Certifications:

Category:

Operations

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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