Customer Service Representative - Amherst, WI

* Pay $0 / yearBISON Transport USA is currently looking to add a Customer Service Representative (CSR) to its team in Amherst, WIKey Accountabilities / Responsibilities:1) Order Entry/Order Acceptance:* The CSA is accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.* The CSA is to accept customer orders under pre-determined guidelines from the regional Customer Service Supervisor.2) Tracing:* The CSR is responsible for updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.* In direction from the planning team, the CSR must communicate with customers to confirm when shipments are ready, scheduled to deliver, ETA of truck, etc.3) Appointment Booking:* The CSR is accountable to ensure all shipping and delivery appointments are secured and updated in the system within the prescribed lead time.* The CSR must build relationships with shippers and consignees in order to manage appointment scheduling that meet the needs of the customer as well as Bison's operation.4) Other:* The CSR must be available to handle customer inquiries off the general queue in a pleasant and efficient manner.* The CSR must provide direct support for the CSRs as required which may include CSR coverage.Minimum Qualifications* AA or BA Degree preferred, but not required.

Knowledge of the transportation industry strongly preferred.* 2+ years in a Customer Service role needed, preferably in the transportation sector (or have working knowledge of).* Strong communication and negotiation skills needed.

Ability to communicate with a variety of internal and external customers in required.* Attention to detail, Initiative, and having a "Get it Done" mindset is critical.* Proficient in Microsoft & general computer skills.