Customer Service Tier I Support

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Support Tier 1 for our Columbus, OH location.As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus THIRTEEN years in a row!

Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today.

Throughout all our growth we have kept the family owned and operated culture alive.

At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.ResponsibilitiesOur Customer Service Support Tier I role is the first point of contact for resolving customer issues, taking payments, providing account documents, and maintaining records of interactions and resolutions.* Responsible for serving as the first point of contact in the Credit & Collections department for customer inquiries via phone and email* Answers incoming phone calls, takes payments, resolves issues for customers and provides invoice and statement copies to customers upon request* Updates customer accounts with payment arrangements, contact information and relevant notes from interactions* Escalates accounts requiring further action to the appropriate team members or management, providing all necessary documentation and context* Collaborates with internal teams, including sales, finance and marketing to address and resolve customer issue efficiently* Provides superior customer serviceQualifications* Experience in a customer service support role ( at least one year)* Experience in a call center is preferred* Strong phone contact handling skills and active listening* Ability to multitask* Comfortable handling high call volume* Intermediate computer literacy in Microsoft Office applications* High School diploma or equivalentAdditional InformationThis is a Monday-Friday role.

The hours are eight hours between 8am-6:00pmThis will be a hybrid role after initial training, hour hybrid schedule is 3 days in the office and 2 days remoteWe offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.We Participate in E-Verify.

Participamos en E-Verify.