Associate Application Support Specialist

Information ServicesSummary:The Associate Application Support Specialist role is accountable for supporting the organization's EpicCare Ambulatory and Practice Management application support needs in a healthcare setting.

This is the first level of a three level career path.

Support needs may include, but are not limited to, functionality and training to support clinical, fiscal, IS, and practice management operations within the MaineHealth model system; development and implementation of a quality assurance process to include practice outreach; and supporting end user needs by serving as the primary application support resource for Maine Medical Partners.

Work is performed under minimal supervision.

Participation as a member of our Tier I Help Desk support team is required in this position.Required Minimum Knowledge, Skills, and Abilities (KSAs)* Education: Bachelor's Degree preferred or equivalent work experience.* License/Certifications: Credentialed in 1-2 Epic focused modules or complete MH Credentialing Program within 6 months of hire.* Experience: 0-2 years' healthcare experience.* Excellent Customer Service Skills.* Open to change, flexible.* Works collaboratively with team members and key leaders.* Self-motivated, organized, and eager to learn.* Skills in exercising initiative, judgement and problem solving along with the ability to seek guidance and/or support from appropriate resources.* Skills in facilitation and presenting to small and large audiences.* Proactively seeks to understand the impact of systems on the end users/customers.* Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non-technical terms for users and support staff at all levels.* Ability to organize, plan and complete projects efficiently and in accordance with quality standards.* Demonstrated experience and proficiency with MS Word, Excel, and PowerPoint.* Ability to maintain confidentiality.* Ability to travel throughout various locations in the organization.Additional InformationWith a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.