System Administrator - Endpoint Management

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule: Full Time

About Us –Information Technology (IT)

Flexible scheduling

On the job training

Gain exposure to new and advanced technology in the healthcare setting

What You’ll Do

Under the direction of the Manager of Endpoint Solutions and guidance from the Freeman Health System Security Group and Infrastructure Team, the Endpoint System Administrator is responsible for planning, implementing, and maintaining the endpoint device infrastructure. This includes deploying security configurations, administering endpoint infrastructure, developing images, automating tasks, securing the end-user environment, remediating vulnerabilities, and supporting application deployment. The role involves large-scale projects such as endpoint infrastructure migrations and integrations with new technologies, ensuring compliance with SLA requirements and ITIL standards. Collaboration with cross-functional teams is essential to maintain and protect devices across the healthcare infrastructure, requiring expertise in endpoint management, security protocols, and healthcare industry standards. The Endpoint System Administrator adheres to procedures, workflows, policies, and tools to provide exceptional support and customer service, communicates effectively within the department, leads projects, trains team members, and participates in an on-call rotation as assigned.

Responsibilities:

Plan, deploy, configure, monitor, document, and maintain endpoint infrastructure for various devices across all departments.

Manage and maintain the Print Management Platform, including print servers and secure printing.

Collaborate with IT Support and Desktop Engineering to automate tasks and reduce ticket resolution time.

Implement and maintain the lifecycle of endpoints from procurement to retirement.

Manage Mobile Device Management (MDM) and endpoint solutions like Intune and Tanium.

Work with Virtualization and Infrastructure teams to manage thin clients and configurations.

Ensure endpoint devices are securely configured with patches, antivirus, and encryption software.

Collaborate with Security Operations to implement security changes and monitor threats.

Enforce endpoint security best practices, including access control, data encryption, and multi-factor authentication.

Adhere to healthcare compliance standards such as HIPAA, SOC2, and NIST.

Participate in audits and risk assessments to identify and mitigate vulnerabilities.

Provide support for endpoint-related issues and escalate as necessary.

Collaborate with clinical and administrative teams to ensure devices meet user needs.

Provide training and support documentation to end-users.

Ensure timely deployment of patches, updates, and software upgrades.

Coordinate with application owners and vendors for software compatibility and performance.

Maintain detailed records of endpoint configurations, patching history, and security incidents.

Utilize ITIL and Microsoft best practices for infrastructure changes.

Generate regular reports on endpoint health, security compliance, and usage trends.

Assist with evaluating, selecting, and managing vendors for endpoint hardware and software.

Co-manage platforms such as Tanium, Intune, and iGel.

Perform other duties as assigned.

Requirements

Associate Degree in Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below)

A+ certification or similar, see preferred list

2 years of Information Technology Support

Demonstrated success troubleshooting to isolate and diagnose problems in large-scale server infrastructure implementations

Demonstrated success translating business needs into operational requirements

Demonstrated success mentoring and teaching others on Server Infrastructure technologies management.

Preferred Requirements:

Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications

Freeman Perks and Programs

For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

Health, vision, dental insurance

Retirement with employer match

Wellness program with discounts to Health Insurance or Cash Bonus with Participation

Milestone payments with longevity of employment

Paid Time Off (PTO) or Flex time off (FTO)

Extended Sick pay

Learning Center designated only for Freeman Family members

Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

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