Office Administrator with Property Management Experience

Job Description

Job Description

Administrative assistant

Department: Rental Division

Location: 714 S Kerr Ave.

Managed By: Director of Property Management

Working Hours: Schedule (maximum of 40 hours)

8:30am-4:00pm Monday thru Friday

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. A list of minimum standards applicable to all jobs in this department follows the job description.

Administrative Assistant Overview:

This position is responsible for performing and maintaining the administrative functions of the Rental Department while providing organization and efficiency to the office environment.

Answering of incoming calls, monitor receipt and callbacks to the reservationist and long-term hunt group ensuring all calls including messages left in v-mail are returned within one (1) hour of receipt

Maintain key inventory, ensuring all keys are accounted for and signed out/in and the required number of keys per property is maintained

Maintain all property listing files including NCREC required documentation, Yardi and website input. Scanning, storage and accessibility of all files and NCREC documentation.

Maintain office equipment and supplies including ordering, stocking and monitoring usage

Maintain professional appearance of office, scheduling cleaning and maintenance as required

Provide administrative support to Managers

Input daily payables i.e. vendor bills, utility bills, and tenant ledger billing

Management of mail services, including processing, pick-up/delivery from post office and corporate office daily

Additional responsibilities:

In addition this position shall assist Reservationist/Leasing Agents, Maintenance and Housekeeping staff as required to maintain exceptional customer service throughout the department.

Provide back-up to the reservationist when available, i.e. check-in packets, answering calls from reservation hunt group, assisting walk-in guest and customers, etc.

Provide coverage to other offices as requested by manager

Provide assistance to Maintenance and Housekeeping when available, i.e. inventory/stocking of supplies, preparing maintenance work orders, vendor/cleaner insurance verification, etc.

Qualification / requirement:

Proven customer service skills

Required knowledge of Payables and Receivables

Knowledge and willingness to learn, self motivated, detail oriented, ability to multi-task

Team player and ability to work in a high stress customer service environment

Education / Experience:

High school diploma, college classes preferred

At least 2 years experience in administrative duties and customer serviceCompany Description

Fast Paced Small Property Management Company

Full-time