Executive Desktop Lead

Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers!

We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era!

Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

Job Summary Seeking a Sr.

Desktop Support Specialist with experience with working with CXO level of users.

You will play a crucial role operations within our onsite work model.

With 12 to 14 years of experience you will coordinate remote support solve issues and improve efficiency.

Your contributions will directly impact our companys efficiency and employee happiness.

Technician Skillset Required * Experience in supporting overall manufacturing / lab IT systems and IT devices.

* Familiarity with manufacturing, lab and Data Center IT equipment * Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs committed to specialized test equipment, PCs used on the manufacturing line, etc..

* Sophisticated Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays) * Sophisticated Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management * Sophisticated communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.

* Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center * Lead IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

* Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points) * Knowledge / Understanding of GMP and GxP * Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.

* Proven focus on quality and attention to detail * Provide smart Hands and Feet support for Technology team on demand * Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

* Provide physical access to vendors on demand for site/Communication rooms - IDF/MDF/MMR and Data Center/Server room.

* Good Knowledge and experience in leading Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center * Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

* Co-ordination for cable patching with Vendors or enable on demand.

* Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site * Sophisticated Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management * Installing and configuring hardware and software components to ensure usability by end users * Lead IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates * Experience in supporting overall manufacturing / lab IT systems and IT device Certifications Required CompTIA A+ Microsoft Certified Desktop Support Technician (MCDST) Salary and Other Compensation: The annual salary for this position is ($63,500 -$74,500) depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community: We are a high caliber team who appreciate and support one another.

Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

* Cognizant is a global community with more than 300,000 associates around the world.

* We don't just dream of a better way - we make it happen.

* We take care of our people, clients, company, communities and climate by doing what's right.

* We foster an innovative environment where you can build the career path that's right for you.

About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at Cognizant is an equal opportunity employer.

Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: Compensation information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference.

In addition, candidates may be required to present their current state or government issued ID during each interview.