Medical Records Clerk

Job Type

Full-time

Description

Medix Infusion is seeking a dedicated and detail-oriented Medical Intake Clerk to join our team. In this crucial administrative role, you will manage a high volume of intake requests, ensuring a seamless process for our patients and healthcare providers. This is an excellent opportunity to join a growing company that values its employees, offering competitive compensation and benefits.

Medix Infusion is a technology-driven healthcare platform enhancing patient care and access to infusion therapies, specializing in disease management and infusion pharmacy services for chronic and acutely ill patients, especially in underserved communities. We offer personalized home and in-suite infusion therapies, ensuring convenience and comfort. Our expert team provides a comprehensive range of treatments, including anti-infectives, biologics, IVIG, and other injectables, making each patient's journey as smooth as possible.

Key Responsibilities:

Prioritize and manage intake responsibilities, including queuing fax requests.

Respond to electronic referrals by creating new patient records/intake forms and routing them appropriately.

Review hard copy paperwork for new and existing patients, directing documents to relevant team members.

Scan, upload, and organize documents with precision.

Complete follow-up tasks as assigned.

Ensure work is completed promptly to prevent delays in patient care.

Attend departmental meetings and in-services as requested.

Maintain strict confidentiality of patient information.

Demonstrate courteous, compassionate, and professional behavior always.

Proficiently use Outlook, Microsoft Teams, Word, and Excel.

Perform other duties as assigned.

Required Qualifications:

High School Diploma or equivalent.

1-2 years of experience in a healthcare environment supporting intake and scheduling team members.

Proven ability to create and maintain accurate, timely, and compliant case records.

Strong customer service skills with a passion for delivering a positive patient experience.

Exceptional organizational skills and ability to prioritize tasks effectively.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Candidates will be required to complete a Predictive Index Assessment as part of the recruitment process.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, and reading. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

Confidentiality Agreement:

All employees must uphold confidentiality and patient care principles to the fullest extent. Breaches of these principles will result in immediate termination.

Why Join Us?

Compassionate Team: Join a dedicated team focused on exceptional patient care.

Supportive Environment: Thrive in a positive work culture with growth opportunities.

Competitive Compensation: Enjoy a comprehensive benefits package and competitive pay.

Excellent Culture: Rated highly by our employees (NPS Score).

Patient-First Approach: We treat others as we want ourselves or our families treated.

Integrity: We are committed to doing the right thing in all situations.

Team-Oriented: Work in a collaborative environment with an emphasis on positive intent.

Comprehensive Benefits: Health and life insurance, voluntary dental/vision insurance.

Retirement Savings: 401(k) plan with company contributions.

Paid Time Off: Enjoy paid holidays and vacation time.

Medix Infusion offers a dynamic work environment, opportunities for professional growth, rewarding career challenges, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Medix Infusion will only employ individuals who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of pre-employment screenings.

Requirements

High School Diploma or equivalent.

1-2 years of experience in a healthcare environment supporting intake and scheduling team members.

Proven ability to create and maintain accurate, timely, and compliant case records.

Strong customer service skills with a passion for delivering a positive patient experience.

Exceptional organizational skills and ability to prioritize tasks effectively.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).