Dispatcher

TITLE: Dispatcher

LOCATION: Houston, TX

POSITION REPORTS TO: Dispatch Manager

SCHEDULE: Night shift. 6pm-6am. 7-day schedule; must be able to work weekends and extended shifts, must have a flexible schedule.

COMPENSATION: Commensurate with experience

RESPONSIBILITIES

Ensure a high level of service is maintained and delivery expectations are met, while maximizing efficiencies relative to customer needs

Coordinate, schedule and dispatch drivers to appropriate locations according to orders, customer requests or specifications

Ensure drivers arrive within scheduled timeframe as instructed by customer

Identify priorities and utilize available resources effectively to meet these priorities

Communicate effectively with customers, drivers, supervisors and co-workers, providing concise instruction or information

Use effective listening skills to collect required information and escalate pertinent information

Data entry and heavy volume of phone calls

Confer with customers and/or other personnel to address questions, problems, and requests for service or equipment

Assist drivers and keep coworkers informed of daily activities

Other tasks and projects as assigned by manager

BASIC REQUIREMENTS

Experience or Basic understanding of the fuel transportation industry

Knowledge of transportation paperwork and terminology, D.O.T. regulations are highly preferred

Team player who demonstrates fairness and concern for drivers while meeting and exceeding customer needs

Must have strong mathematical skills with calculating percentages and mileage

Locals only, must live within 60 miles of terminal

Must have a flexible schedule, and be able to work nights and weekends

Must be motivated, able to communicate effectively with co-workers and management and work well in a team environment

Excellent organizational skills and a keen attention to detail, with the ability to multi-task and prioritize multiple deadlines

Excellent data entry skills

Stable past employment history

Professional appearance and demeanor

Proficient computer skills, including Microsoft programs

PREFERRED

Dispatch Software Experience (Prefer Smartlogix)

SAP experience

Experience as a dispatcher in the fuel transportation industry

Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.