Service Advisor

Here's a revised job posting with a strong emphasis on communication, especially in difficult or less-than-ideal situations:

Service Advisor - Whiteface Ford

Hereford, TX

At Whiteface Ford, we believe great service begins with great communication-especially when challenges arise. We're seeking a Service Advisor who doesn't just keep customers informed but helps them feel seen, heard, and respected-no matter the situation. If you excel at maintaining professionalism under pressure and bridging the gap between the shop and the customer with clarity and care, we want to hear from you.

Why Join the Ford Family?

Working at a Ford dealership means being part of a legacy that honors the past and invests in the future. At Whiteface Ford, we value service to each other as much as to our customers. We're committed to open communication, team collaboration, and delivering exceptional experiences-even when the road gets bumpy.

Compensation and Benefits

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)What You'll Do

Greet customers warmly and professionally

Listen actively and take detailed notes-especially when emotions are high or details are unclear

Set clear expectations regarding service timelines, costs, and outcomes

Recommend services based on vehicle age, mileage, and history

Provide accurate estimates for parts and labor

Follow up regularly to keep customers informed during each step of the process

Proactively communicate delays, changes, or complications-always with solutions and empathy

Ensure invoices match the work performed and explain charges clearly to the customer

Coordinate alternate transportation (loaners, shuttles, pickup, and delivery, etc.) as needed

Handle pressure with grace and resolve conflicts with professionalismWhat We're Looking For

1+ year of experience in a dealership service department

Past experience as a service advisor, assistant lane manager, or service consultant

Strong communication and interpersonal skills-especially in difficult or uncertain situations

Ability to manage customer expectations with honesty, clarity, and tact

Solid knowledge of automotive systems and repair procedures

Proficiency with basic computer systems and the willingness to learn new platforms

Physical ability to lift up to 50 pounds and remain on your feet for extended periods

Positive attitude, energetic presence, and a strong desire to serve

High school diploma or equivalent

Experience at a Ford dealership is a plusWe're an Equal Opportunity Employer

Whiteface Ford is committed to building a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic under applicable laws.