Associate Risk Analyst

ABOUT REPAY

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

POSITION OVERVIEW

The Associate Risk Analyst will be a resource for both the Management team as well as other Analysts. The ideal candidate will be a detail-oriented, self-starter who will be responsible for supporting the efforts of REPAY’s Risk team. Tasks include coordinating, preparing, and reviewing merchant specific reporting, examining merchant processing behavior against established benchmarks to identify escalations and organizing/prioritizing tasks for identified department initiatives. The candidate should be comfortable working independently for many hours at a time with minimal distraction. In addition, the candidate should have a familiarity with the payment processing industry as well as experience in Chargebacks and Risk Review for debit and/or credit card processing. Position will have no direct reports. Some travel may be required.

ESSENTIAL JOB FUNCTIONS

Monitor transactional, batch, authorization and chargeback activity for merchant portfolio(s) and examine for anomalies

Escalate risk concerns and make recommendations for resolution to Risk Management

Identify trending behavior and take swift action to define, document and (if necessary) prevent behavior from negative impact to business because of fraud or negligence

Communicate with merchants via email and phone to resolve risk-related questions or to clarify questionable activity

Assisting with completing due diligence on merchant risk behaviors when requested

Maintain existing projects as needed/requested

Recommend efficiencies in reporting as identified/requested

Facilitate internal department tasks/communications

Accept/prioritize incoming projects from various contacts within Risk department

Adapt to changes within department as needed

Participate in webinars or on-site classes to enhance existing knowledge and stay abreast of industry-specific changes

ROLE DISTINGUISHING RESPONSIBILITIES

Chargeback Management

Full card product(s) risk review for applicable US/CAN portfolios

Canadian settlement verification/ACH Returns

Domestic ACH returns

Incoming/Outgoing Risk Cases

QUALIFYING EXPERIENCE

1+ years’ experience in payments processing

1+ years’ experience in Risk background

2+ years’ experience in data entry

Strong proficiency with Excel to include (e.g., pivot tables, v-lookups)

Communicate effectively (written and verbally) with internal and external associates

Excellent organizational, analytical skills and note taking skills

Must be able to adhere to and meet given task deadlines

Must maintain a high level of accuracy in performance in a high-speed environment

Must have a demonstrated ability to work independently

Familiarity with CRM systems and practices

Proficiency with Microsoft applications

Bachelor’s Degree preferred or equivalent work experience

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP

As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

FUN WORK ENVIRONMENT & GREAT TEAMS

We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION

We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.

PUTTING OUR PEOPLE FIRST

We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

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