Project Support Specialist

Position Title: Project Support Specialist

Employee Classification: Project Support Specialist

College/Division: Information Technology

Department: 450222-IT INSTRUCTION & RESEARCH SUPPORT

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: Commensurate with qualifications.

Appointment Full-time Equivalency: 0.725

Exempt or Non-Exempt: Exempt

Summary: Lead and optimize technology operations in a distributed IT environment, ensuring seamless alignment with institutional goals. From policy development to asset management and user support, this role drives efficiency, compliance, and best practices. Collaborate with central IT teams to enhance service delivery, troubleshoot issues, and foster continuous innovation.

Classification Summary:

Performs project coordination duties relevant to problems associated with existing systems and processes. Ensures that all schedules are effectively communicated to meet required organizational milestones. Drafts, reviews, finalizes, and submits project status reports and ensures that documentation are complete. Completes technical duties related to operating and administering projects that affect the status and successful completion of various organizational activities .

Classification Standard Duties:

Resolves problems in areas of systems, applications, and equipment through comprehensive review and planning. Ensures that all schedules are effectively communicated to meet required organizational milestones. Drafts, reviews, finalizes, and submits project status reports and ensures that documentation is complete. Completes technical duties related to operating and administrative projects that affect the status and successful completion of various organizational activities. Conducts final walk through and turnover processes. May be required to coordinate with a few technicians or others who assist in specific assignments. Performs miscellaneous job-related duties as assigned. `

Required Education, Experience, Certification/License, Equivalency

Required Education:Bachelor's degree in a related field.; Required Experience:Three (3) years of experience directly related to the standard duties as outlined.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities

KNOWLEDGE:Knowledge and understanding of principles, procedures, regulations, and standards applicable to the job. Understanding of the University's mission, vision and goals.; SKILLS:short- and long-term planning; problem analysis and resolution; report preparation and presentation; interpersonal and organizational communication, both oral and written.; ABILITIES:develop and maintain effective working relationships; maintain accurate and orderly records; use independent judgment and initiative; organize and direct activities.

Job Duties and Responsibilities

Provides leadership in managing technology within a distributed IT environment by supporting the effective use, maintenance, and alignment of technology resources with institutional goals. Develops and implements unit-level technology policies, procedures, and standards to ensure compliance with broader IT governance and cybersecurity requirements. Oversees daily technology operations, including asset deployment, inventory management, and user support, while promoting best practices in technology use. Collaborates closely with central IT teams to ensure cohesive service delivery, troubleshoot escalated issues, and participate in strategic planning efforts. Delivers training, develops user documentation, and supports technology adoption to enhance staff proficiency and user experience. Assists with technology planning, budgeting, and procurement activities, ensuring compliance with institutional processes. Maintains records of technology activities and regularly evaluates processes for continuous improvement, innovation, and alignment with organizational needs.

Preferred Qualifications

ITIL is Preferred

Special Requirements of the Position

On-site Position

Department Contact: Jasmine Gomez,,

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule:

Working Conditions and Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Moderate physical activity.

Lifting Requirements: Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.

Risk: No or very limited exposure to physical risk.