Customer Service Representative Internet/Voice

Position Type: Full Time Location: Columbus, Ohio Date Posted: Date posted 04/18/2025 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 2025-51700 Business unit: Customer Operations CRP114Are you positive and proactive with a passion for helping people?

Do you enjoy active listening and solving problems?

Are you tech-savvy and love to multi-task?

Then you'll thrive as a professional Customer Service Representative at Spectrum.At Spectrum, we keep more than 31 million customers connected.

Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.BE PART OF THE CONNECTIONAs a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments.

Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST* Continuously learning and turning that knowledge into customer service wins* Uncovering customers needs, creating solutions, and resolving problems* Making a positive impression on customers through a best-in-class experience* Representing a Fortune 100 company with professionalism and courtesy* Working in an open, friendly environment with a supportive, energetic teamWe are a large organization operating 24/7 bustling call centers offering a variety of shifts.

With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly.

Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services.

That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach.

When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability/vets.

Learn about our inclusive culture.