Endpoint Security Operations Lead

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Endpoint Security Operations Lead will be responsible for actively supporting the infrastructure for CrowdStrike (implementation of policies, blocks and exclusions) and Trellix/McAfee [ePolicy Orchestrator (ePO), Endpoint Security (ENS), Application Control (whitelisting), Data Loss Prevention Endpoint (DLPe)].

This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

Function includes health and wellness (monitoring, implementation of policies, implementation of exclusions / tasks, and new product version upgrades)

Support the infrastructure for other security controls (BitLocker, Island Browser, & Cyber Gatekeeper) will be the daily responsibility

Interface with various Engineering teams, Vendors, Product Managers and Support teams to resolve complex issues, perform upgrades and provide project support

Manages stability, resiliency, reliability, and performance of supported systems

Fulfills requests from business users and operations and communicates technical status updates with appropriate teams

Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment

Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications

Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly

Provides release support when needed and manages engagement across audiences

Provides full lifecycle management of the infrastructure and application environments

Role includes on-call & after hours work as needed

Required Qualifications:

3+ years working experience with the CrowdStrike product

3+ years working experience with Trellix/McAfee suite of products (Application Control, ePO, ENS, DLP)

Must be familiar with hands-on experience of ePO configuration, policies, DAT, Exclusions, OAS & ODS, system tree, queries

Knowledge of BitLocker, Island Browser, & Cyber Gatekeeper is desirable

Candidate must be able to multi-task and work well under pressure

Must be a team-player and have experienced leading the technical aspects of a project

3+ years 2nd level support or higher of Desktop break/fix

2+ years engineering experience

Good written and verbal communication skills are a must

Good understanding of Active Directory

Familiarity of ITIL processes, ITSM Remedy, and ServiceNow is a plus

Server support & SQL Database experience is helpful

Desired Qualifications:

Automation skills to reduce manual activities

Proven team player who can work comfortably in a multicultural environment

Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure

Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

Detail oriented and organized

Must be pro-active, enthusiastic, flexible, results driven with attention to detail

Strong problem solving and critical thinking skills

Motivation to achieve results and the ability to quickly integrate into teams

Shift:1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - CA - Brentwood - 6261 Lone Tree Way (CA4211)

Pay and benefits information

Pay range

$46.62 - $72.37 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

25021934