Senior Program Manager, HR Systems & Team Member Experience

COMPANY OVERVIEW

Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, and design-build. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as the nation's top solar contractor and one of the top 50 general contractors. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement, and employee development. Its employees consistently rank Moss as one of the best places to work.

POSITION SCOPE AND ORGANIZATIONAL IMPACT

Moss' Senior Program Manager, HR Systems & Team Member Experience Process Optimizations, will lead enterprise-wide Human Resource technology and process improvement initiatives and ensure flawless execution of critical HR programs. This pivotal role will be responsible for end-to-end project delivery, promoting the adoption and adaptation of project management tools and methodologies, and serving as a strategic partner to the PMO. Additionally, this leader will help develop and mentor junior staff, oversee change management efforts, and integrate AI and enterprise initiatives into the HR technology roadmap.

This role combines high-impact project management with forward-thinking organizational leadership, works directly with internal clients and external vendors to ensure deliverables fall within the applicable scope and budget. The ideal candidate thrives in dynamic environments and possesses deep expertise in HR systems implementation, project portfolio management, continuous process improvement, organizational change enablement, and strategic alignment. They will bring structure, clarity, and forward momentum to multi-phase projects and act as a key liaison across business, technical, and leadership stakeholders.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Identify and define the business value, benefits, and outcomes for programs and projects substantiating HR Technology is delivering the right solutions at the right time with impactful purpose

Ensure HR Technology delivers value to the organization by aligning HR programs and projects with Moss's strategic objectives

Lead large-scale, cross-functional HCM application implementations (e.g., Workday, Oracle HCM, SAP SuccessFactors), expansion of and enhancement to current HCM operational applications, and process improvement initiatives from initiation through go-live and stabilization

Determine applicable development approach and lifecycle for programs and projects

Develop and maintain detailed project plans, resource allocations, budgets, risk management plans, and communication strategies to monitor and track progress

Define KPIs to measure performance using appropriate project management tools and techniques

Engage and align business stakeholders, technical teams, vendors, and HR leadership to deliver seamless deployments

Manage and drive all project lifecycle phases including requirements gathering, design, configuration, testing, deployment, and post go-live support

Manage changes to scope, schedule, and budget and escalate to management when necessary

Institute and manage employee/user adoption of applications and oversee HCM change management processes

Coach and mentor junior project managers and staff to build capabilities and enhance delivery excellence

Delegate project tasks based on individual strengths, skill sets, experience level, motivation level, and emotional intelligence

Promote a culture of respect, continuous learning, improvement, and cross-functional collaboration

Have working knowledge of multiple project management methodologies (Waterfall, Iterative Waterfall, Agile, Hybrid, SCRUM, Kanban...)

Customize/tailor and scale enterprise PMO frameworks, templates, and tools for use within HRIT programs

Ensure HR Technology project teams are trained and aligned with project management standards and project delivery best practices

Extend and develop specific program and project management tools, processes, and procedures for HR Technology

Perform risk management to minimize potential risks within and across projects

Build quality into processes and deliverables

Act as a key ambassador for HR Technology, ensuring strong alignment and coordination with the enterprise PMO and AI departments

Partner with PMO and AI leadership to align on governance, portfolio reporting, risk management, and prioritization strategies

Assist PMO in developing and refining processes, tools, and assets

Represent HR Technology in enterprise portfolio, data, and AI governance forums

Coordinate and integrate HR Technology applications and projects with the Enterprise AI group

Develop HR Technology-specific AI strategies and embed them into the overall HR Technology roadmap

Implement AI-powered HCM solutions to improve employee experience and operational efficiency

Document lessons learned and contribute to a growing library of best practices and reusable assets

Drive continuous improvement initiatives focused on enhancing project delivery maturity and standardization across HR Technology

Support the HR Technology Director in all strategic initiatives and special projects

Oversee a portfolio of concurrent HR Technology projects and programs, ensuring clear visibility into status, risks, issues, and interdependencies

Facilitate portfolio reviews, executive reporting, and resource management activities

Assist in the definition of program/project scope and objectives, involving relevant stakeholders and ensuring technical feasibility

Ensure cross-project coordination and integration to achieve HR Technology and enterprise goals

Meet budgetary objectives, adjust program, and project constraints based on financial analysis

Coordinate with other departments to ensure all aspects of each project are compatible and will be responsible for identifying and requesting internal and external third parties/vendors resources as needed to fulfill project needs for the flawless execution of multiple projects

Perform other duties as assigned EDUCATION AND WORK EXPERIENCE

Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field

PMP, PMI-ACP, DASM, or comparable Project Management certification preferred

7+ years of project and portfolio management experience in IT, including 10+ years in HRIT or HCM systems

HCM implementation experience as a Project Manager with Oracle HCM Cloud, Workday, or other HCM applications

Familiarity with AI technologies and enterprise data management practices is a plus

Deep understanding of project management frameworks, tools, and best practices

Familiarity with enterprise HR processes and HRIT landscape

Strong stakeholder management and executive communication skills

Proficiency in project and portfolio management tools (e.g., Smartsheet, MS Project, Jira, or similar)

Adept at driving change, resolving conflicts, and influencing without direct authority

Excellent client-facing and internal communication skills as well as written and verbal communication skills

Ability to zoom out and see the big picture/vision and zoom in maintaining a high level of attention to detail and ability to multitask

Proficient in Risk Management

Exceptional negotiation skills and ability to manage costs

Ability to absorb new ideas and concepts quickly

Good analytical and problem-solving abilities

Ability to present ideas in business-friendly and user-friendly language

JOB TITLE: SENIOR PROGRAM MANAGER, HR SYSTEMS & TEAM MEMBER EXPERIENCE PROCESS OPTIMIZATIONS

JOB LOCATION: FORT LAUDERDALE, FL

CLASSIFICATION: FULL TIME - EXEMPT - SALARIED

REPORTS TO: DIRECTOR, HRIS

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.