Development - Product Manager Sr

Title: Development - Product Manager Sr

Location: Regional Description (Hybrid)

Employment Type: Contract

Compensation:

Pay Range:$61.25-$87.50/Hrs

Description:

• Work in a challenging and diverse environment to deliver outstanding services.

• Serve as a direct support contact to internal team members and external clients via various communication channels.

• Collaborate effectively as a strong team player.

• Utilize excellent analytical, organizational, and communication skills.

• Maintain high performance levels for service-related processes.

• Develop a deep understanding of ongoing and new projects.

• Analyze processes and create strategies for optimization.

Key Responsibilities

• Maintain high performance levels for service-related processes and implement improvements.

• Take ownership of critical incidents and coordinate resolution efforts.

• Ensure systems, procedures, and methodologies support outstanding service delivery.

• Develop insights into the scope of service delivery for ongoing and new projects.

• Take accountability for service delivery performance and meet customer expectations.

• Analyze third-party and internal processes for service delivery optimizations.

Qualifications

• Manage relationships between the team and its customers.

• Have strong diagnostic and problem-solving skills.

• Communicate resolutions clearly to non-technical users.

• Possess multi-tasking skills to assist team members or customers in real-time.

• Show passion for customer support and attention to detail.

• Understand service management principles and best practices.

• Experience managing third-party service providers.

Core Technologies

• Service Management Frameworks Networking and Wireless Technologies

Contact Information

Syed Safi,

Benefits:

Learn more about our benefits offerings here

EEO Statement:

Learn more about our EEO policy here

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