Client Success Rep

Vertical Alliance Group is the parent company of Infinit-I Workforce Solutions-online training tools, including a learning management system for industries like transportation, distribution, and warehousing. We are looking for Client Success Representatives who have strong communication and relationship-building skills, are organized with excellent time management skills, and have incoming/outgoing telephone experience with computer knowledge. Our Client Success Representatives can effectively evaluate client needs, resolve client issues/concerns efficiently, and negotiate renewal contracts.

Vertical Alliance Group is a well-established company, in business since 1999, with headquarters located in the Texarkana area. The position is full-time, Monday - Friday, 8am - 5pm.

What we are looking for:

Outstanding customer service skills

Ability to communicate in written or oral form

Excellent time management skills

Ability to resolve client issues/concerns in a timely manner

Working knowledge of computers and programs such as Microsoft Office, Excel, Outlook PowerPoint

Bilingual What we offer:

Hourly rate of pay plus commission

Assigned client base (familiarity with the same companies)

A company with a "We Care" value

Build a solid career

Room for advancement What we prefer:

Associates or Bachelor's degree or equivalent in work experience

1 - 2 years' experience in client service

Salesforce or other Customer Relationship Management program experience is highly beneficial

Sales experience a plus

Leadership/Supervisory skills a plus Benefits:

Health/Dental/Vision insurance

Retirement plan with match

Paid time off

Paid holidays

Vertical Alliance Group is an equal opportunity employer and utilizes E-Verify for new hires.