Client Success Manager

Client Success Manager

Location: Hybrid – Tulsa, OK In-office Tuesday–Thursday, Remote Monday & Friday

At ConsumerAffairs, we believe strong partnerships drive big results. We’re searching for an experienced Client Success Manager to join our Reputation Management Team and play a key role in helping our partners achieve their goals, grow their businesses, and see measurable success through our platform.

As the face of ConsumerAffairs to your clients, you’ll serve as a trusted advisor, advocate, and strategic thinker—building strong relationships and ensuring our clients receive consistent value at every stage of the journey.

What You’ll Do:

Drive client outcomes by understanding their success criteria, business drivers, and long-term goals

Build and maintain strong relationships with key client stakeholders

Facilitate smooth onboarding for new clients to set a solid foundation for adoption

Proactively monitor client health, identify risks, and implement strategies to mitigate churn

Develop strategic plans tailored to clients’ unique business needs

Analyze client data to identify insights, increase engagement, and boost product utilization

Lead compelling demos of ConsumerAffairs features for current and prospective partners

Conduct regular check-ins to ensure continued success and alignment

Recommend process improvements for scalable, high-impact engagement

Swiftly resolve ad-hoc client needs and ensure a seamless experience

Identify opportunities to expand partnerships and grow accounts

Collaborate cross-functionally with sales, engineering, and senior leadership

Maintain accurate data and reporting to support operational excellence

Requirements

What You Bring:

Proven experience as a Client Success Manager, Account Manager, or Relationship Manager

A strong track record of meeting and exceeding retention and growth targets

Experience tracking and analyzing KPIs like customer satisfaction and engagement

Skilled in creating clear, professional presentations and telling data-driven stories

SaaS or tech industry experience is a strong plus

Excellent communication, organization, and problem-solving skills

A proactive mindset with a passion for helping clients succeed

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Hybrid Schedule

Free Food & Snacks