Lead Therapist Case Manager II

Job Description

Overview

The Lead Therapist Case Manager II (TCM II) provides integrated therapy and intensive case management services to adolescent, adult and geriatric clients (many with co-occurring disorders) in the Housing Services Department. The TCM II supervises a small multidisciplinary team of TCMs, Case Managers and Peer staff, providing them with care team oversight and clinical supervision for a panel of clients. An integral aspect of this role is care coordination among members of the small care team, as well as with other disciplines across the agency.

Key Role Responsibilities

Sets and reinforces clear expectations, monitors outcomes, creates a culture of open communication and helps team members solve complex problems through individual supervision.

Ensures team cohesion and cross-discipline care coordination among team members through regular case conferences and team meetings.

Leads the team in ensuring a safe and welcoming, recovery oriented milieu for clients in the program. Works with other team members to address disruptive client behavior in a manner that balances trauma informed care and harm reduction practices with staff and client safety.

Demonstrates positive regard and respect for clients through speech and actions, utilizing a client-centered, non-judgmental, trauma informed approach.

Provides behavioral health assessments and diagnosis, clinical interventions and intensive case management services to support the client’s overall health.

Performs home visits, community visits and escorts independently and in accordance with the client’s plan of care.

Involves the client in the development and implementation of an integrated treatment plan using SMART goals.

Leads integrated, interdisciplinary team meetings as required. Engages team members in problem solving regarding client care and attends case conferences to communicate plan of care with other providers across the agency as necessary.

Assists with developing and implementing program changes and performance improvement activities.

Completes documentation within the client’s electronic health record in a manner that is easy to understand and in accordance with established formats and required timeframes.

Completes intake assessments with newly referred clients. Assists with onboarding eligible clients to the Housing Services program.

Key Agency Responsibilities

In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:

Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance

Actively participates in performance improvement and advocacy activities that support the mission

Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations

Performs other duties on an as-needed basis

Knowledge, Experience, and Skills

Formal Education and Training

Master’s Degree in Social Work

Currently licensed in Maryland as a LCSW-C

Registered as a supervisor with the Board of Social Work Examiners

Personal vehicle and valid Maryland driver’s license required

Experience

One year of experience providing supervision to staff and/or student learners preferred.

Three years of experience providing therapy to individuals with substance use and mental health disorders

Three years of experience providing case management services to individuals with substance use and mental health disorders

Skills

Able to work independently as a social worker on an interdisciplinary team

Knowledge of assessment and treatment planning

Willingness to integrate relevant principles into practice such as Harm Reduction, Motivational Interviewing and Housing First

Excellent verbal and written communication skills

Strong organizational and time management skills

Able to cope with interruptions and be a team player

Flexible approach, working with several cross-disciplinary teams in a collaborative style

Demonstrate comfort with change by approaching it optimistically and helps their supervisees to do the same. Proactively seeks to clarify unclear aspects of change in a productive, collaborative manner.

Able to work with client who have significant mental health challenges, manage crisis situations and assess for safety

Able to work with ill, disabled, emotionally upset and sometimes hostile clients

Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.

This is an essential onsite position primarily based at an agency location.

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Full-time