BY WMS Operations Lead

Title: BY WMS Operations Lead

Location: Chicago, IL (On-site)

Duration: 6+ months

Implementation Partner: Infosys

End Client: To be disclosed

Mandatory Skills:

BY WMS -version 2019+

MOCA commands, Labels, Reports and Page-builders.

SQL

Java and Groovy Detailed JD:

Production Support project experience (8 years of experience) with BY WMS

Should have experience in multiple WMS application versions

Proficient in handling MOCA commands, Labels, Reports and Page-builders.

Ability to resolve BY WMS production tickets and perform RCA (root cause analysis)

Ability to provide permanent fix for frequently occurring issues in production support

Ability to provide solutions to operational issues.

Proficient in handling ticket management system like JIRA, Service now.

Proficient in handling Monitoring tools

Maintaining daily status for incidents and service requests.

Need to have good communication skills as it is for a client facing role.

Should meet SLA deadlines

Strong analytical, problem solving, troubleshooting skills.

Ability to document the production issues and their resolutions

Exhibit a commitment to customer service while building customer partnerships.

Prior experience in leading implementation/support teams would be desirable.

Coordinating with the customer & offshore team to resolve queries or clarifications.

Perform production/baseline support activities.

Be on-call for issues during non-overlap hours with offshore team and in the weekends, on rotation basis.

Take decisions independently and interact directly with customers.

Should be able to lead the Junior resources in the production support