Standard Equipment: Branch Manager

Branch Manager

The Branch Manager is responsible for providing leadership, direction and support to the Parts & Service team in alignment with company processes and objectives, implementing strong business practices that enable the branch to be successful in achieving its goals. They will oversee the day-to-day parts and service operations, and build/maintain strong relationships with customers and business partners throughout their region. This position will report to a Regional Director of Operations.

LOCATION:Chicago (Elmhurst), Illinois

OPENINGS: 1 Available

TYPE:Full-Time

COMPENSATION: $115,000.00-$130,000.00; based on experience and education

Annual bonus opportunity and performance review

Premium health insurance benefits

Paid Time Off (Vacation & Personal)

Company Paid Holidays

401(k) Employer Match Program

POSITION RESPONSIBILITIES:

Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team

Partner with HR team to hire, onboard and support new team members

Understand the Collective Bargaining Agreement in effect with the service team and manage the team in alignment with required terms

Partner with Manager to establish annual branch goals that support business growth

Assess the market and implement strategies to drive and support new business for the facility

Monitor and report on goals regularly to Management

Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP)

Utilize internal business systems to review key metrics of the parts and service department and utilize data to make informed recommendations and decisions

Manage the facility to ensure the workplace is organized and well maintained and provide cap-ex recommendations to the leadership team regarding facility updates or changes

Ensure routine facility and equipment maintenance requirements are met and documentation is maintained in alignment with safety legislation

Champion the health and safety program and ensure compliance across the facility

Communicate/negotiate effectively with customers and suppliers and resolve escalated concerns or issues in a timely manner

Take steps to ensure optimal customer satisfaction and a positive customer experience

Participate in training and/or industry events as required and act as a champion of the Standard Equipment brand

Review, verify and approve supplier invoices, quotes, and department expenses

Maintain a balanced and accurate parts inventory in alignment with internal inventory procedures

Collaborate with other internal stakeholders such as sales and rentals to provide key updates and ensure strong communication amongst departments

Complete additional projects as required ABOUT YOU:

Strategic thinking with strong business and financial acumen

Effectively able to manage and optimize team resources

Strong technical aptitude

Superior customer service and communication skills

Strong time-management skills and ability to manage competing priorities

Ability to foster teamwork and motivate, coach and support teams

Organized and proactive approach to work

Ability to implement a strong safety culture

Demonstrated ability to work well with individuals inside and outside the organization

Ability to travel as required for business purposes POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent professional experience

Heavy Equipment Technician, Truck Mechanic or Diesel Mechanic Certification is considered an asset

Valid driver's license with a clean driver's abstract

Must be able to pass a pre-employment background check Experience:

5+ years' experience in a Service, Parts or Branch Manager role in an industrial, heavy equipment, agricultural or related environment

Previous responsibility for a P&L and demonstrated ability to achieve goals and results

Experience managing or supervising Union employees

Advanced experience using MS Office suite, including Word and Excel

Experience using work order/inventory management software

Experience creating and implementing operating plans that lead the team towards achieving growth

Experience building and developing teams and strong customer relationships SAFETY DUTIES & RESPONSIBILITIES

Employees must:

Work in compliance with the appropriate safety legislation/regulations/safety policies

Report any known workplace hazard or safety violations

Cooperate with their workplace's Safety Committee or health and safety representative

Use any safety equipment, protective devices or clothing required

Not remove or make ineffective any protective device required by the Company or by the regulations OTHER DETAILS

Travel Expectations:

Local travel to customer sites

Periodic travel in US for training or industry events

Some travel to Canada may be required for meetings

If you are looking for a new opportunity, then we welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.