Production Support Manager

Hybrid - Columbus, OH

3-month CTH

No sponsorships

Job Summary:

The Production Support Manager will oversee the support and maintenance of production systems, ensuring their stability, performance, and availability. This role involves managing a team of support analysts, coordinating with various departments, and implementing best practices for incident management and problem resolution.

Key Responsibilities:

System Monitoring and Maintenance:

Monitor production systems to ensure optimal performance and availability.

Perform regular maintenance tasks, including backups, updates, and patches.

Implement and maintain monitoring tools and dashboards.

Incident Management:

Lead the response to production incidents, ensuring timely resolution.

Coordinate with relevant teams to diagnose and fix issues.

Develop and implement incident management procedures and protocols.

Problem Resolution:

Analyze recurring issues and identify root causes.

Develop and implement solutions to prevent future occurrences.

Maintain a knowledge base of common issues and resolutions.

Team Leadership:

Supervise and mentor the production support team.

Conduct performance evaluations and provide professional development opportunities.

Foster a collaborative and proactive team environment.

Collaboration and Communication:

Work closely with development, operations, and business teams to understand their needs and provide technical support.

Communicate system status, incidents, and resolutions to stakeholders.

Facilitate cross-functional collaboration to ensure successful support outcomes.

Continuous Improvement:

Identify opportunities for process improvement and automation.

Implement best practices for production support and system maintenance.

Stay updated with industry trends and emerging technologies. Qualifications:

Education:

Bachelor's degree in Computer Science, Information Systems, or a related field.

Advanced degree or certifications in ITIL, project management, or system administration preferred.

Experience:

Minimum of 5 years of experience in production support or system administration.

Proven track record of leading support teams and resolving complex technical issues.

Skills:

Strong knowledge of system monitoring and maintenance tools.

Excellent problem-solving and analytical skills.

Proficiency in scripting languages and automation tools.

Effective communication and interpersonal skills.

Strong organizational and project management abilities. Working Conditions:

Hybrid Work environment, 3 Days in office/2 Remote

Will require on-call availability for incident response.