HRIS Analyst I

Summary

As an HRIS Analyst, you will deliver customer service support for HR inquiries related to the HCM system, provide second-tier support for escalated issues, and manage system enhancements. You will also collaborate with internal stakeholders to analyze requirements and recommend and configure solutions.

Description

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is onsite at 51 Clemson Rd. Columbia, SC.

Position Purpose: In your role as an HRIS Analyst, you will provide customer service support for HR inquiries related to the HCM system and manage second-tier escalations. You will also oversee system enhancements and collaborate with internal stakeholders to assess requirements. Based on these assessments, you will propose and configure solutions to meet the organization's needs.

What You’ll Do:

Provide second-tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.) Accurately process system tasks and requests from various areas and in accordance with SLAs to meet department and audit requirements. Ensure business processes run smoothly, identify potential obstacles and troubleshoot issues within HR systems. Perform job and system administration functions related to hires and onboarding.

Serve as the primary HR Systems analyst for assigned area(s). Identify and analyze business needs, conduct regular meetings to gather and define scope and objectives, track feature releases, and provide guidance to functional areas. Manage and track all weekly system service updates. Support system functional deliverables using project management techniques, including developing project plans, monitoring milestones, and coordinating projects to successful completion. Assist in the testing execution phase of projects, including collection of project artifacts. Escalate system issues to senior level team members.

Collaborate with other team members to solve complex problems and ensure department documentation is consistently reviewed and updated. Engage in continuous education using appropriate content in library and apply knowledge to business processes where needed. Responsible for identifying and analyzing repeated system issues, and making recommendations for updates, such as system enhancements, reeducation, training or process improvements.

To Qualify For This Position, You’ll Need The Following:

Required Education: Bachelor's.

Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.

Required Work Experience: 3 years system support experience and customer service experience.

Required Skills and Abilities: Strong customer focus, problem solving skills, and adaptable to change. Technical aptitude and ability to work independently. Demonstrated ability to manage multiple projects timely and effectively. Strong organizational, communication, and analytical skills. Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and knowledge of project methodologies. Strong attention to detail.

Required Software and Tools: Advanced knowledge of Microsoft Office. Knowledge in system configurations. Strong familiarity with LMS, ATS and HCM systems.

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email or call, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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