Manager, Operations (Overnight)

We’re looking for motivated, engaged people to help make everyone’s journeys better.Directs management of all Wash and Pack, Pick and Pack staff and hourly employees. Forecasting required purchases of airline items, and places purchase orders and maintaining the stock level at the proper quantities throughout proper lead-time and POP parameters. Responsible for ensuring compliance standards and adhering to company policies and procedures; Accountable for the results of financial, customer, and safety metrics; Demonstrates the values of the group and set the example for his/her team; Utilizes Lean principles to continuously improve performance of this department and support the overall Lean Strategy of the unit.

Annual Salary: 75-80K per year.

Main Duties and Responsibilities:

Ensures compliance with departmental policies and procedures related to Wash and Pack & Pick and Pack in the Dish-room and Equipment areas.

Responsible for inventory control for all airline owned product

Responsible for employee scheduling while following union contract guidelines

Maintains accurate parameters of stock items details in logistics system

Creates and maintains accurate purchase order in logistic system

Maintains position relationship with suppliers at all time

Works with and report supplier issue to procurement for resolution

Responsible for shipments of out-of-date airline equipment in a timely manner

Identifies stock out situations and suggest action plan to rectify

Supervises employees on daily operations including:

Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives

Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.

Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.

Monitors daily manpower planning and schedules employees.

Responsible for employee retention and reducing employee turnover.

Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).

Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.

Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.

Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

High School degree or GED required

Associate or college degree preferred.

Work Experience:

Minimum of 3 years supervisory experience working in a high volume, manufacturing environment is required.

2 years Supply Chain Management or Airline related experience

Current or previous labor relations experience is a plus, but not required

Technical Skills: (Certification, Licenses and Registration)

Must have strong computer skills using Microsoft Office products including Excel, PowerPoint, and Words

Ability to manage labor efficiently

Ability to work in a fast paced, deadline driven environment

Must have strong and effective leadership skills, and the ability to successfully manage a staff of 10+ employees

Excellent time management skills required

Effective listening skills

Ability to handle multiple tasks without losing focus on priorities

Strong organizational, analytical and leadership skills required

Demonstrated knowledge of in-flight catering

Ability to issue corrective action when necessary

Ability to motivate and create a safe enjoyable environment for employees

Ability to adapt positively to change and stressful situations.

Language / Communication Skills:

Must have excellent written and oral communication skills

Must be able to communicate effectively with all levels of management and employees

Must be able to communicate effectively with internal and external customers.

Must have the ability to give negative and positive feedback to employees on a daily basis

Multi-lingual is a plus

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full Time

Travel %: na

Exemption Classification: Exempt

Internal Relationships: all internal departments

External Relationships: Suppliers, customers

Work Environment / Requirements of the Job:

Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.

In a normal production facility there may be physical discomfort due to temperature and noise.

Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

A rotating schedule of over 55 hours per week is typical.

Able to work in deadline driven environment

Budget / Revenue Responsibility: N/A

Organization Structure

Direct Line Manager (Title): Varies depends on the unit size

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: 1 to 5

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 40+

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills

Engaging – Understanding others, Team Leadership and Developing People

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

We anticipate that this job will close on:06/13/2025

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

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