Information Systems Manager

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.

DESCRIPTION

THE COUNTY:

Established in 1853, Alameda County has a population of over 1.6 million residents, making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles.

Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community.

The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business.

THE POSITION

Under direction of Agency or Department executive management, to supervise, plan, and coordinate the work of technical and professional information systems staff involved in developing, evaluating, and implementing the most complex and varied management information, financial, and specialized information systems for the purpose of improving operations; to lead, coordinate, and participate in organizational or management analysis; and to do related work as required.

THE VACANCIES:

This recruitment will establish an eligible list which will be used to fill general vacant positions throughout Alameda County. The current vacant positions are located in the Community Development Agency and Alameda County Health departments. However, the eligible list resulting from this recruitment may be used to fill future vacancies in other county departments/agencies.

THE IDEAL CANDIDATE:

In addition to meeting the minimum qualifications below, the ideal candidate will possess the following critical attributes:

Demonstrates the ability to lead and coordinate complex information systems projects, aligning technology initiatives with departmental goals to enhance operational efficiency.

Exhibits in-depth knowledge of systems analysis, application development, and network administration, ensuring robust and secure information systems infrastructure.

Applies analytical skills to identify system inefficiencies and implements effective solutions that improve productivity and service delivery.

Possesses strong verbal and written communication skills to convey technical information clearly to diverse stakeholders, including staff, management, and external vendors.

Fosters a collaborative work environment by mentoring and supervising technical staff, promoting professional development, and encouraging knowledge sharing.

Stays abreast of emerging technologies and industry trends, demonstrating flexibility and adaptability in integrating new solutions to meet evolving organizational needs.

Utilizes project management methodologies to plan, execute, and oversee information systems projects, ensuring timely delivery within budget constraints.

Prioritizes user needs and satisfaction by developing user-friendly systems and providing responsive support services.

Establishes and maintains comprehensive documentation, including system manuals and procedures, to ensure consistency and compliance with best practices.

Manages resources effectively, including budgeting for hardware and software acquisitions, to optimize departmental investments in technology.

MINIMUM QUALIFICATIONS

Experience:

The equivalent of four years of full-time paid experience in information systems performing duties such as system analysis, application development, system evaluation, selection and implementation, or network administration. At least one year of experience must include direct supervision of other professional and technical information systems staff.

Education:

Possession of a Bachelor’s degree from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or a closely related field may be substituted for two years of the required experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

Principles and techniques of supervision and personnel and project management.

Systems and procedures analysis and methodologies.

Process or business oriented software platforms.

Information system concepts and advanced computer technology and terminology.

Data organization, access methods and networking in computerized systems.

Modern office principles, practices and standards.

Certain positions may require knowledge of specialized operating system software and/or applications software.

Ability to:

Exercise management and supervisory control.

Analyze major information system problems, identify alternative solutions, and make recommendations and decisions using sound judgment.

Provide leadership and coordinate individuals, projects and functions effectively.

Plan and organize assigned work activities.

Analyze budgets and develop work schedules, work plans, and cost controls.

Adapt to change and work effectively even in times of stress.

Communicate orally and in writing.

Demonstrate interpersonal sensitivity.

Interface with users at all levels of the organization.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

A review of applicants' applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process.

A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.

An oral interview which will be weighted as 100 % of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN:

Deadline for Filing:

5:00:00 PM, Thursday, May 29, 2025

Review of Minimum Qualifications:

Friday, June 6, 2025

Review of Supplemental Questionnaire for Best Qualified:

July 7, 2025

Virtual Pre-Recorded Civil Service Oral Examination:

Rating of Interviews:

July 7- July 17, 2025

July 18 - July 25, 2025

Notification of Results:

Week of August 4, 2025

TENTATIVE SELECTION PLAN:

Departmental Hiring Interviews:

Mid to Late August 2025

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, hrs.alamedacountyca.gov.

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans

Dental – HMO & PPO Plans

Vision or Vision Reimbursement

Share the Savings

Basic Life Insurance

Supplemental Life Insurance (with optional dependent coverage for eligible employees)

Accidental Death and Dismemberment Insurance

County Allowance Credit

Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance

Short-Term Disability Insurance

Long-Term Disability Insurance

Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services

Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)

Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays

Floating Holidays

Vacation and sick leave accrual

Vacation purchase program

Management Paid Leave**

Catastrophic Sick Leave

Pet Insurance

Commuter Benefits Program

Guaranteed Ride Home

Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)

Employee Discount Program (e.g. theme parks, cell phone, etc.)

Child Care Resources

1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org,, and accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes and are routed to unmonitored mailboxes. If you have questions, please go to our website at hrs.alamedacountyca.gov. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Angelica Cuevas, Human Resources Analyst

Human Resource Services, County of Alameda

hrs.alamedacountyca.gov

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.