Temporary Business Process Analyst I - CN

ABOUT THE POSITION

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill a Temporary Business Process Analyst I – CN (Confidential Non-Exempt), to support the HR Liability Insurance division.

The Temporary Business Process Analyst I - CN will provide first-level business process support and contribute to developing and maintaining tools and resources. The incumbent will create, update, and maintain customer correspondence using Microsoft Word and a Correspondence Administration tool, assist in developing job aids and procedural documentation for internal and external customers, help maintain reference data and organization tables within the claims management solution, serve as a point of contact for customers, providing best-practice guidance and recommendations on system usage (with coaching and support), and help manage and update a SharePoint site that houses job aids, procedures, and customer request logs.

The ideal candidate will possess exceptional attention to detail and accuracy in all tasks, strong written and verbal communication skills, with the ability to convey both technical and non-technical concepts clearly and effectively, experience using Microsoft Office Suite, especially Word and Excel, familiarity with Microsoft Power Platform, experience using SharePoint and Microsoft Teams, and strong empathy for customers and a demonstrated ability to understand and deliver on their needs.

The most competitive candidates will possess experience working with General Liability and Workers’ Compensation in a self-insured organization, familiarity with Riskonnect or Ventiv claims management solutions, understanding of Risk Management Information Systems (RMIS), curiosity about Managed Risk in public sector organizations, and knowledge of JavaScript, XML, and SQL.

Employees in a Confidential designated class are defined by Section 3.b. of the Employee Relations Resolution, as "any employee who may be privy to the decision-making process of County management affecting employee relations" and are only authorized for use within the departments of Executive Office, Clerk of the Board, County Counsel, and Human Resources.

Meet the team!

The Human Resources Department strives to effectively serve and partner with our community, departments and employees by leveraging best practices and innovation to foster a thriving county.

TAP Benefits:

EXAMPLES OF ESSENTIAL DUTIES

• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide functional support, analysis, and design specifications, as needed, to programming staff.

• Troubleshoot, provide production support, identify problem areas, and correct system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate web sites for posted resolutions and fixes that could resolve identified problems; coordinate workload to prioritize all jobs.

• Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems modules and upgrades; review effect of new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; participate in system testing to ensure that the new release provides the expected results throughout the business cycle.

• Review and evaluate existing County business process models to identify potential areas for automation and streamlining; develop recommendations for new or modified processes; test all changes prior to final implementation to ensure appropriate results.

• Coordinate with user departments on new/changed local ordinances and labor agreements, legislation, reporting, and regulations; review, analyze, and test all changes prior to final implementation to ensure appropriate results.

• Design, implement, and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.

• Coordinate and implement system security; approve departmental requests for access to enterprise system; coordinate network security and installation requirements with the Information Technology Department.

• May maintain context-sensitive on-line help reference to reflect the most current structure within the system.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited college or university with a Bachelor's degree in public/business administration, human resources, finance, computer science, information systems, or a related field. (Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)

Experience:

OPTION I

Two years as a Business Process Specialist with the County of Riverside.

OPTION II

Three years of progressively responsible work which would demonstrate possession of the knowledge and abilities listed below.

Knowledge of: Principles and practices of financial, human resources, and/or other enterprise functions; project specifications development; application design; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged/off-the-shelf and 3rd party application software, including office automation tools.

Ability to: Write/modify technical and user documentation; prepare flow process diagrams and other design graphics; use basic principles and practices and functional activities for the maintenance and enhancement of enterprise systems components; gather and analyze data; reason logically, draw valid conclusions, and make appropriate recommendations; speak and write effectively; read, interpret and apply laws, rules, regulations, standards, and procedures; establish and maintain effective working relationships with others and gain their cooperation.

ALL OPTIONS

License: Possession of a valid California Driver's License may be required.

SUPPLEMENTAL INFORMATION

What’s Next?

This recruitment is open to all Applicants.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

GENERAL INFORMATION

For specific questions regarding this position, contact Alma Torres at .

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free ..

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free .