E-commerce Logistics & Fulfillment Manager

SUMMARY:

Wayne Tile is seeking to fill an exciting, start-up style role with a highly organized and proactive E-Commerce Logistics & Fulfillment Manager to lead and manage our fastest growing division in e-commerce operations across multiple platforms. Current platforms include Wayfair, Tilefy, Wayne Tile, and Maline (TBD). This role is responsible for overseeing daily sample shipments (100+ per day), managing LTL freight for larger orders, maintaining inventory and packing standards, and ensuring smooth coordination across brands and channels. The ideal candidate would be able to cast a vision for continued growth.

· · Daily Fulfillment Oversight:

Supervise the timely and accurate packing and shipping of over 100+ sample orders daily through Wayfair, Tilefy, Wayne Tile, and Maline (TBD).

· · LTL Freight Management:

Coordinate LTL (Less Than Truckload) shipping for larger e-commerce orders. Communicate with freight carriers, schedule pickups, and ensure timely deliveries that are generated from Tilefy, Wayfair, and Wayne Tile’s A&D Division.

· · Packing & Shipping Standards:

Develop and enforce best practices for packing procedures. Ensure all packages meet carrier standards and brand presentation expectations.

· · Inventory Management:

Monitor and maintain adequate stock levels of all e-commerce samples and packaging supplies across all platforms and brands—Material Bank, Wayne Tile, Tilefy, and Maline.

· · Supply Ordering:

Manage procurement and reordering of shipping and packaging supplies, primarily from Uline, to ensure uninterrupted operations.

· · Cross-Brand Coordination:

Collaborate with internal teams (sales, marketing, and warehouse) to ensure branding consistency and efficient fulfillment across all e-commerce channels.

· · Data & Reporting:

Track and analyze shipping metrics (on-time rates, damages, returns) and make recommendations to improve efficiency and customer experience.

Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

Bachelor’s degree (B.A./B.S.) in related field or equivalent

Ability to interpret and negotiate contracts.

Demonstrated proficiency in supervising and motivating subordinates

Commitment to excellence and high standards

Excellent written and oral communication skills

Basic competence in subordinates’ duties and tasks

Strong organizational, problem-solving, and analytical skills

Ability to manage priorities and workflow

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Proficient on Microsoft suite of products & Epicor

Proven leadership and business acumen skills

Proven ability to handle multiple projects and meet deadlines

Strong interpersonal skills.

Ability to deal effectively with a diversity of individuals at all organizational levels.

Good judgement with the ability to make timely and sound decisions

Working knowledge of data collection, data analysis, evaluation, and scientific method.

Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

COMPETENCIES:

Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Occasionally required to stand

Occasionally required to walk

Continually required to sit

Continually required to utilize hand and finger dexterity