EHR REVENUE CYCLE DIRECTOR - IT ADMINISTRATION

Status: Full Time

Shift: FT, exempt

Exempt: Yes

Summary:

Responsible for the oversight and direction of all staff and activities related to the implementation, maintenance and optimization of electronic health record revenue cycle applications; Guides and directs the ongoing development of EHR applications to best support Health System revenue cycle functions.

Other information:

REQUIRED QUALIFICATIONS:

Bachelor's degree in Accounting or Finance, or other related field, OR in lieu of degree, a minimum of 5 years of experience in healthcare revenue cycle operations and/or healthcare revenue cycle software configuration;

2 years of leadership experience in a healthcare environment;

Project management experience;

Certification in applicable Epic Application(s) OR successfully obtains such certification within a reasonable time from hire date as may be required by North Oaks;

Excellent communication and customer service skills;

Excellent public speaking and presentation skills;

Proficient in Microsoft Office applications, including strong Excel skills;

Excellent analytical and problem-solving skills. PREFERRED QUALIFICATIONS

Master's degree in related field;

Project management certification.

Manual and Physical Skill Required:

Long periods of sitting and working at the computer and on the phone. Frequent movement throughout hospital for meetings within other departments.

Physical Demands

Strength: Medium Push: Occasionally Pull: Occasionally

Carry: Occasionally Lift: Occasionally Sit: Frequently

Stand: Occasionally Walk: Occasionally

Responsibilities:

Duties include, but not limited to:

1. Facilitate and direct best strategies for the build and optimization of all revenue cycle applications;

2. Develop both long and short-term optimization and maintenance strategies;

3. Responsible for global knowledge of the revenue cycle and ensuring key indicators are timely monitored in order to quickly address and resolve system build issues;.

4. Provide guidance and direction to the Revenue Cycle Application Manager and/or revenue cycle application teams as needed;

5. Set clear performance expectations for quality and performance and hold team members accountable;

6. Analyze and validate workflows (revenue cycle and otherwise) and facilitate adaption of system to support patient safety, quality, compliance, security, and efficiency;

7. Oversee change control processes as it relates to revenue cycle and ensure proper analysis and communication is completed;

8. Assist with the development of project work plans and manage special projects as needed;

9. Establish and facilitate excellent working relationships with leadership and all individuals/teams/committees throughout the Health System;

10. Interface with vendors and third parties as needed;

11. Closely review contract terms and conditions;

12. Initiate and/or sign-off on purchase requests and invoices as needed;

13. Participate in developing budgets;

14. Ensure that revenue cycle applications processes for test, build, and training facilitate support best practice as it relates to revenue cycle along with patient safety, quality, compliance, security and efficiency;

15. Plan and lead system update activities for respective application teams;

16. Collaborate with leadership and end-users to identify opportunities for optimization of system;

17. Serve as a system resource as it relates to the inter-relation of revenue cycle application build and actual revenue cycle workflows, processes and procedures;

18. Proactively communicate/report to departmental leadership the status/progress of work and any other relevant information as related to all application teams' activities;

19. Responsible for ensuring that system build activities support regulatory requirements as directed;

20. Lead efforts to identify possible impacts of system build activities across all applications, interfaces and/or third-party applications and to find the best integrated solution(s) possible;

21. Maintain professional expertise by attending seminars/courses as required, review of published literature and self-education;

22. Timely perform employee evaluations and orientation in a consistent and meaningful manner;

23. Perform other duties as assigned; and

24. Follow North Oaks Health System compliance programs and all regulatory guidelines.