Genesys Tester

Facilitate and coordinate UAT in collaboration with implementation partners

Develop the IVR call flow test scenarios of the Callback module.

Validate all the call flows from IVR and logged the defects.

Develop the IVR call flow test scenarios of the Callback module and the GCXI reports.

Review, analyze, and evaluate business systems and user needs

Conduct needs analysis, document requirements, and revise existing system logic as necessary

Assist with testing and support activities related to the implementation

Responsible for facilitating and supporting lines of business in any aspect of Quality Assurance, including Software QA, QA Program Implementation, UAT, Verification, and Validation

Create and update system documentation

Research and document requirements, evaluate scenarios, and execute changes needed to respond to requirements

Write appropriate test scenarios/cases and scripts, and analyzes test results

Identify test scenarios, develop test scripts, and create expected results for use in test cycle Requirements:

Should have exprience working on Geneys IVR

Bonus would be experience with Genesys Cloud Migration

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.