Tour Guide (Part-time)

Job Description

Description:

At Middle West Spirits, we are passionate about crafting exceptional spirits that reflect the heart and soul of our region. As a premier, award-winning distillery located in the vibrant heart of Columbus, OH we pride ourselves on producing high-quality, handcrafted spirits using locally sourced ingredients. Our distilling process combines traditional techniques with modern innovation, resulting in spirits that are rich in flavor and steeped in craftsmanship.

We are committed to sustainability, community, and creating memorable experiences for our customers. Whether it’s our signature whiskey, vodka, or unique seasonal offerings, each bottle is a testament to the dedication and passion of our team. At Middle West Spirits, we believe in fostering a dynamic and collaborative work environment where creativity, excellence, and innovation are celebrated.

Join us at Middle West Spirits and be part of a team that is redefining the spirit of the Midwest, one bottle at a time.

We are looking for positive, hospitable, dependable, and team-focused individuals with a high level of customer service understanding to tell our story to guests of the distillery. Tour Guides will be socially at ease with large groups of people, able to educate, excite and engage our guests while conducting distillery tours and product tastings. Tour Guides must also engage our guests in a retail environment, encouraging sales through education of the brand and relationship building. Training will be provided.

ROLES AND RESPONSIBILITIES:

Ability to present a tour narrative as well as accurately answer questions on the history and production of Middle West Spirits products.

Continuing the story of the brand by conducting educational and entertaining tastings.

Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.

Ability to use the point-of-sale cash register system and handle sales transactions including cash and card transactions.

Other duties and responsibilities as assigned.

Opportunity to help plan and run special events.

Requirements:

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT:

Able to work in warm/cold climate as per distillery conditions

Able to work in high places with stairs

Able to tolerate loud noise and the smells of our functioning distillery

Able to work near moving, mechanical parts and lift truck traffic

Able to move up to 50 lbs.

QUALIFICATIONS:

Ability to work with a diverse set of team members

Ability to communicate effectively with a diverse set of clients

Willingness to work a flexible part-time schedule (i.e., 10-15 hours per week), including days, evenings, weekends and holidays

COMPENSATION:

Hourly pay plus tips

Part-time