Lead Scheduler

Job Description

We here at Synergy Companies are seeking a highly motivated and practice admin/ scheduler/ coordinator to join our San Leandro team. In this position you will play a role in ensuring the seamless operation of our services by efficiently scheduling and coordinating repair services, installs, and warranty appointments.

What you should know about us:

Synergy Companies make a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the State of California. Each year, millions of dollars are set aside. These dollars are utilized by the utility companies to offer energy-savings series and products to customers throughout California. Synergy Companies is privileged to be a trusted partner with the utilities that get to deliver these No-cost products and services directly to the customer.

This is a full-time, in-office position.

Responsibilities:

Schedule and coordinate appointments for repairs, services, and warranty work with a positive and solution-oriented approach

Communicate with QPM and leads, and clients to confirm appointments

Create job in programs

Maintain an organized and up to date schedule for field technicians and service crews

Address and resolve customer inquiries, complaints, and service requests promptly and professionally by coordinating with team members

Utilize sales to maintain accurate records of appointments, service request, and work orders

Generate and distribute daily, weekly, and monthly reports

Assist in track progress and adjust schedules to meet project goals

Support senior leadership with monthly project status reports

Execute company policies and procedures

Modify existing schedules and create additional schedules as needed to accomplish the project

Provides level of detail necessary to support project team appropriate to each phase of the project

Scheduling appointments in a database

Making phone calls and sending emails reminding people of appointments

Resolving scheduling conflicts

Managing internal staff schedule and accommodating special requests

Qualifications:

Proven experience in scheduling, coordinating, or administrative roles, preferably in the construction industry

A positive "Can do" attitude with a proactive approach to addressing challenge

Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally and empathetically

Strong organizational and multitasking skills, with an eye for detail

Proficiency in using the internet, microsoft office suite, Google suite apps and other relevant tools

Ability to work effectively in a fast-paced and dynamic environment

Bilingual - Spanish (Required)

Benefits:

401k after 1 year of employment

Kaiser insurance at no cost for the employee

Out of pocket for their dependents (Discounted)

40 Vacation hours per year eligible

1 year of employment

Dental insurance

5 days paid sick time

Company Description

Great established principle-based company, BBB A-PLUS rating.

Check us out at

Full-time