Re-Entry Specialist

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The Re-Entry Specialist position is responsible for case management responsibilities and ensuring member satisfaction by working collaboratively with cross-functional clinical and peer support teams to assess member needs, evaluate transitional service options, create transition plans, coordinate care, and monitor progress. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members with acquiring and utilizing necessary skills to become self-sufficient and to manage and enjoy their lives.

Duties and Responsibilities:

Participates in the assessment and development of individualized service plans, then implements services through excellent case management delivery

Communicates member needs and status updates to a variety of clinical and peer coach teams and follows-up accordingly

Partners with members to develop a role for themselves outside of their recovery and re-entry, while focusing on expected outcomes of increased employment, meaningful community activity, independent living status, and positive social networks

Provides supportive services including but not limited to assistance in maintaining, monitoring, and modifying covered services and case management plans

Identifies necessary resources to meet members’ needs and help members with obtaining needed resources

Manages discharge plans upon completion of treatment, as necessary

Acts as the member’s advocate as it relates to insurance coverage and financial assistance

Maintains the members’ comprehensive case management records and notes through detailed, accurate, and timely documentation

Facilitates placement programs and provide resources, including employment programs/resources that are provided by the Transitional Services department, Re-entry Specialists, and Peer Coaches

Adjusts to fluctuating peaks in member flow, acuity, and other operational demands while maintaining the utmost quality

Collaborates professionally, with courtesy and tact, when interacting with the leadership team, employees, members, and the community

Transports members to their desired destinations, as required

Assists with monitored urinalysis/drug testing of members, as needed and per company protocols

Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided

Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements

In addition, all other duties as assigned

At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

Competitive pay rates – including shift differential for eligible shifts/positions

Comprehensive medical coverage (including dependents/family) – majority company-paid

Short Term Disability, Life Insurance, Employee Assistance Program – company-paid

401K

Dental, Vision, and Supplementary Insurance – available at low cost to employees

Paid Time Off

Paid Sick Time

Paid Holidays – including 2 extra Floating Holidays

Even more perks provided by the company, include:

10-hour shifts with three days off – for eligible departments/positions

Onsite meals, snacks, and drinks – complimentary for employees

Onsite gym services – complimentary for employees

Onsite professional training opportunities/certifications/continuing education

Additional Notes

New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.