ECM Dispatcher

PURPOSE

The Dispatcher is responsible for day to day Transportation operations, which include maintaining driver relations and all customer service functions needed to ensure customer satisfaction. The operational functions include revenue generation (headhaul / backhaul), safety, equipment maintenance monitoring, and driver payroll.

ESSENTIAL DUTIES

Communicate all aspects of load assignments to drivers, via electronic or verbal media

Manage driver schedules, driver locations and driver communication on a daily basis

Monitor driver locations, progress, routing, and time at stops

Maintain driver hours / miles and approve for payroll

Manage and monitor driver paperwork and BOLs to ensure correct and time completion

Reduce driver turnover to acceptable corporate levels

Issue and ensure accuracy of disciplinary action when necessary

Assist drivers with customer and/ or operational issues or direct them to proper management to resolve the issues

Maintain accurate and timely entries of data in TMS.

Manage equipment PMs within acceptable % and coordinate service schedule through Maintenance Coordinator

Ensure driver compliance FMCSA regulations as well as Safety and Company policies

Understand customer needs and service expectations

Manage and adjust freight schedules adequately according to capacity

Communicate to Customer Service Representatives and Transportation Supervisors any customer and/or operational issues

Ability to react to change productively and handle other essential duties as assigned by management

MINIMUM REQUIREMENTS

Fluent command of the English language

Must possess excellent interpersonal skills, strong verbal and written communication skills

Previous experience in truckload industry preferred; minimum 2 years

Motivated, problem solving and analytical thinking required

High School Graduate or GED; some college preferred

Must be able to handle driver demands in positive and professional manner at all times

Computer literacy is required

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan with a company match, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

ECM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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