Web Support Specialist- AZ- Communications

Summary

Midwestern University is in search of a skilled Web Support Specialist to join its dynamic Communications team. The Web Support Specialist reports directly to Web Content Manager and is responsible for monitoring and maintaining MWU’s web presence, ensuring websites are up to date, accessible, and comply with MWU brand and style guidelines. The Web Support Specialist will use their technical skills to build webpages, manage digital assets, and serve as the point of contact for CMS users.

Essential Duties and Responsibilities

Website Maintenance:

Build webpages and manage digital assets (images, videos, documents).

Support content updates on multiple websites.

On-call support to content publishing.

Ensure content contributions and media usage are consistent with branding and style guide.

Serve as a point of contact for CMS users and help with user error or resolve technical issues.

Support vendor updates to the system.

Special Project: Support content migration, functional QA testing, and related implementation needs for current website redesign and deployment.

Use tools like Google Analytics, or SiteImprove to track website performance and recommend improvements.

Maintain records of website changes, web support requests, and resolutions.

Basic knowledge of SEO principles.

End User Training:

Responsible for setting up, assigning appropriate permissions, and maintaining user accounts.

Provide both onboarding and ongoing training for end users to be successful in the CMS (one-on-one training and scheduled monthly or quarterly group training). Manage Web Community meetings and communications.

Educate users on web accessibility standards and the importance of following these guidelines in their content creation (e.g. use of headers, including image alt tags, etc.) working towards Section 508 compliance.

Create training guides (defined by clarity and simplicity) and supporting materials (e.g. videos).

Provide training for end users to be successful in the catalog software.

Product Maintenance:

Serve as an expert in assigned digital products.

Support product maintenance of these digital products.

Support product lifecycle and feature evolutions.

Annual Deliverables:

Provide updated training guides and materials for assigned products.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree required, preferably in Computer Science, Information Technology, Web Design or related field with 2-4 years of web support, web design/development or related experience required. Must have the ability to develop and maintain positive relationships with a variety of constituents. Proven ability to work well under pressure, manage multiple priorities and successfully meet deadlines. Must be highly organized with critical thinking skills.

Computer Skills

Proficiency in MS Office (Word, Excel, Access, and Outlook), required. Experience working with content management systems; Drupal preferred. Basic proficiency in HTML is required; knowledge of CSS is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to routinely lift 20 lbs.; vision correctable to 20/20 in one eye, hearing correctable to normal, ability to tolerate prolonged sitting; ability to stoop, stand, use of fingers, hands and arms; ability to tolerate repeated routine tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.