Telephone Operator/Receptionist

Job Description

The Rehabilitation Hospital of Indiana (RHI) is nationally ranked among the Best Hospitals for Rehabilitation by U.S. News and World Report for 2024-2025 and the Best Rehabilitation Hospital in Indiana for the third year in a row. RHI provides high quality, evidence-based rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, stroke, spinal cord injury and complex medical conditions.

SUMMARY/PURPOSE OF JOB

This Telephone Operator/Receptionist position is responsible for answering and processing calls to the hospital switchboard, guiding and directing visitors to the hospital; and performing routine clerical support functions. Must understand the role of employee's individual position regarding HIPAA requirements and level of access to Protected Health Information as defined in HIPAA hospital-wide policies.

JOB DUTIES/ESSENTIAL FUNCTIONS

Operates telephone equipment efficiently while accurately processing routine telephone calls

Assists in maintaining personal telephone directory as a resource

Completes calls that require special attention

Shares responsibility for processing calls with other operators

Maintains confidentiality of patients as specified by hospital policy with high priority regarding No-Information patients

Stock, assemble and maintain In-Patient and Out-Patient literature for hospital brochures and patient handbooks

Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES

Requires working knowledge of Hospital communication equipment and the organization structure

Requires knowledge of and ability to initiate emergency procedures

Requires general office practice knowledge and clerical ability

Requires excellent interpersonal/social interaction skills and the ability to de-escalate potentially volatile situations

Bilingual capability (Spanish/English) is an asset

EXPERIENCE

Two years of receptionist/customer service experience needed; hospital setting preferred. Switchboard experience is preferred. Proven ability to multi-task.

EDUCATION

At least a high school graduate/equivalent preferred.

The Rehabilitation Hospital of Indiana is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

Full-time