Host/Hostess

Job Description

Inns of Aurora, LLC core values:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

Courage

Initiative

Dependability

Flexibility

Integrity

Judgment

Respect for others

position purpose:

The Host must act as personal representation of the service and overall hospitality of the restaurant portrayed through excellent customer service and professional demeanor.

Greet guests upon arrival and inform them of their reservation status

Organize and abide by a system to seat guests in an appropriate time frame

Monitor the guest reservation list

Ensure the needs of guests are met while they wait for their tables

Manage and keep track of which tables are available for new guests

Ensure each server has an adequate amount of tables in their section

Escort guests to their designated table and inform them of their server name

Provide menus

Intuit server ability and personalized needs in regards to volumes of tables

Assist with moving tables and organizing areas for larger parties

Tally meal period guest count

Assist in refilling water, polishing glass and other essential duties throughout shift

Assist servers and bar staff, as needed

Attend all mandatory trainings and meetings

Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook

Follow guidelines and expectations as stated in the employee handbook

Report all issues in the dining area to restaurant management team

Requirements

qualifications:

Excellent organizational and verbal communication skills

Ability to multi-task effectively

Ability to work while standing for long periods of time

Ability to maintain neat, professional and clean appearance and practices

Ability to work while standing for long periods of time

Ability to work in a team environment with servers, bartenders, chefs, and other Inns of Aurora employees

Ability to adhere to proper food regulation standard and health and safety standards

Ability to maintain calm and collected demeanor under stressful and fast-paced working conditions

Flexibility with guest needs and hourly schedules

High school or college degree

Previous host experience or fine-dining host experience

Knowledge and understanding of workplace safety procedures

General wine, food and fine-dining knowledge

preferences:

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

Part-time