Customer Service Specialist

Job Description

Customer Service Specialist

Location: Hayward, CA

Pay Range: $23.00 - $27.00 plus Quarterly Bonus

Hours: 8:30 am - 5:00 pm

Temp-to-Hire

You will serve as the first point of contact for customers and providing them with world-class service and support. You will assist them with their event needs and offer product recommendations. Your role is crucial in ensuring clients will have a memorable experience!

Responsibilities:

Engage with customers by phone, email and in-person

Identify opportunities to upsell and cross-sell additional services to enhance their events

Process orders accurately and efficiently, ensuring all details are correct and deadlines are met

Handle client inquiries and complaints with professionalism

Work closely with sales and operations team to ensure a smooth process

Maintain CRM recordsMinimum Qualifications:

2 years of experience in a Customer Service role, preferably in a special events/hospitality or related industry

Excellent verbal and written communication skills

Friendly and personable demeanor

Highly organized with the ability to manage multiple tasks and prioritize work effectively

Proficient with CRM and Excel is a plus

Strong problem-solving skills with the ability to quickly think on your feetTo Apply: Email your resume for consideration

About Kimco:

Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time". We have won Best of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition! We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry platforms.PandoLogic. Keywords: Customer Service Representative, Location: San Ramon, CA - 94583, PL: 597407182

Full-time