Guest Service Representative / Customer Service

Benefits:

Company parties

Employee discounts

Free uniforms

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community. Possibility for growth within the company to Craft and/or be a Key Holder. Available daytime, some evenings and weekends.

JOB POSITION:

Open availability during our business hours, daytime & afternoons, weekends included - 10-30 hours a week. The JC creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning and clerical duties.

RESPONSIBILITIES:

Introduce walk-in guests to the bakery and products using a Guest Tour

Suggest creative solutions to guests with walk-in orders

Suggest the purchase of add-ons and retail to make the product a complete experience

Assist phone-in guests with their orders

Operate and balance the POS with accuracy and efficiency

Collect email addresses from guests

Have current and complete knowledge of current prices, products and promotions

Keep retail area clean, swept and neatly merchandised throughout the day

Dust all retail surfaces at least twice per week, including counter tops and POS stations.

Carry out the duties the crafter & other departments assigns from time to time

QUALIFICATIONS:

Possess a strong sense of teamwork

Ability to follow instructions

Has integrity

Takes initiative

Works well under pressure

Outgoing and friendly personality

Attention to detail

Multi-tasking ability

Strong sales ability

Strong sense of urgency

Genuine care for others’ needs

PERKS & BENEFITS:

Annual raises and performance based raises

We have great operating hours! Monday-Saturday 8:30 am-6 pm, Sunday 12 pm-5 pm

We observe all major holidays

Team building outings

Employee discounts

We offer flexible work schedules

You don’t have to be 18 to work here, so students can join us

You’ll get trained, not only on selling cake, but on growing your career

We love to celebrate and bring joy to the community

Joy is the job! Apply now!

Compensation: $11.00 - $13.00 per hour

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Applicant Privacy Policy