On-site Assistant Community Association Manager

Job Description

Description:

Are you looking to join a company that values a supportive culture, inclusion, and growth? CAMS (Community Association Management Services), one of the fastest-growing HOA management companies in the southeastern US, was founded on the simple idea that people come first, and this idea is at the core of everything we do. At CAMS you will be immersed in a company that is technologically advanced and team-oriented.

CAMS is on the search for a full-time Assistant Manager to aid in the daily operations of an HOA community located in Holly Ridge, NC. The work schedule for this position is Tuesday through Saturday, from 9:00 a.m. to 5:00 p.m.

The salary range for this position is $41,600 to $48,000 and is determined by the candidate’s qualifications and experience. It will be further discussed in the interview process.

General Description

• To assist the Community Manager and regional office with operations to meet the objectives of the Summerhouse Board of Directors and the governing documents of a given community by the management contract.

• To provide support for long-term planning and short-term operational direction for the Community Association.

• Have a flexible schedule with weekend coverage required, any weekend coverage will be compensated.

Responsibilities

• Be accessible to owners and residents to assist with all Association-related customer service matters in a prompt and solution-oriented manner.

• Provide professional guidance to the Association utilizing association management best practices

• Read and interpret Association governing documents and contracts

• Work within the budget constraints of the Association and, with the Manager, ensure integrity of financial reports

• Provide visible leadership and regular communication with the Board and committees, as well as Association members

• Assist the Manager for the daily operation of the community/facilities pursuant to the policies and procedures established by the Association.

• Assist the Manager in coordination of contractor-related work and instructions from the Board

• Assist the Manager in addressing all routine service requests. This includes ensuring proper receipt and handling of calls from Members, maintaining complete records, notifying and consulting with the Board on major problems in a timely manner and ensuring prompt response to all maintenance requirements within the responsibilities of the Association’s legal documents, especially those called in by residents. The On-Site Community Manager shall, from time to time, test the Service Program by contacting residents to verify performance by staff and contractors performing work

• Produce Work Orders/Service Requests

• Inspect facilities and grounds for maintenance requirements and covenant compliance

• Maintain records and follow up with compliance issues (violations)

• Provide Board with administrative assistance it requests

• Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated

• Check voicemail and return all calls by the end of work day & maintain daily phone log

• Check e-mail and return e-mails within 24 hours of receipt, by noon on Monday for emails received over weekends and by noon the first business day after holidays

Interact daily with Members

•Distribute pool keys, pool passes, and parking passes

•Maintain Amenity reservations and rentals, including handling of payments for rental and refunds of security deposits

•Update change of address

• Assist the Manager in working with the Architectural Review Committee

•Other duties as may be assignedRequirements:

• Ability to work effectively with owners

• Demonstrated commitment to quality customer service

• Proficiency in learning new technology

• Outstanding written and oral communication skills

• Excellent time management skills

• Proficiency in Microsoft office applications (Word, Excel, Outlook)

• Ability to adapt to varying tasks

• Must be detail oriented

• CAMS Software - Vantaca (preferred not required)

• Multi-tasking, problem resolution & prioritizing assignments to meet deadlines

Education

•Formal education or professional work experience required.

•B.S./B.A. college degree, technical degree or equivalent experience; community management a plus; basic accounting and business operations

Full-time