Tech Support Analyst

Requisition Number

318963BR

Your role

Are you excited about playing a key role in keeping UBS competitive in the Big Data Space? Do you have a good working knowledge of automation and telemetry tools?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?

We’re looking for a Tech support analyst to:

• support big data applications that will eventually migrate to Azure

• ensure workflows, processes, tooling and applications meet the highest production quality standards

• contribute ITIL production expertise to the onboarding of existing and new IT products and services

• define workarounds for known errors and initiate process improvements

• assist in planning BCP, patching and other infrastructure related projects

• contribute to automating manual processes

• get involved in problem management to identify root causes and ensure issues don't reoccur

• maintain a knowledge database

Function Category

Information Technology (IT)

Business Divisions

Group Functions

Job Type

Full Time

Your team

You’ll be working in the Application Support and Reliability organization which provides application support for various LoBs suite of applications of the bank. You will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland.

Your expertise

• a Bachelor’s degree in Computer Science or related field

• Azure knowledge is desirable but not required

• Hands-on experience with UNIX, SQL and MS Office products

• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk

• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus

• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys

• a solid working knowledge of ITIL

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA

UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.