Consumer Payments Product Management Leader - Bill Pay and Money

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This leadership role focuses on shaping and delivering Truist’s strategic digital payments products across 2 key pillars – Bill Pay and Money movement. The role emphasizes synergy with peer Digital and Rails product leaders to align with Enterprise Payment product objectives. Responsible for strategic and tactical development and management of emerging payment solutions leveraging Fiserv’s Check Free Next platform, TCH real time payments, FedNow, External Transfers, Wires et. The scope of responsibilities includes market analysis, product strategy development, risk analysis and mitigation, product performance monitoring and management, vendor relationship ownership, pricing strategy and marketing plan development for new and existing product lines.

Manage both strategic and tactical aspects of consumer and small business payment products, ensuring adoption and usage through clearly defined KPIs.

Oversee the entire product lifecycle, including ideation, development, management, marketing, communication, commercialization, profitability, and risk management.

Provide subject matter expertise to drive the development and delivery of innovative digital payment solutions that meet client needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Lead team of Product Managers and oversee conception through end of life ownership for consumer payments products and solutions

Manage, track and report product performance throughout its lifecycle including product strategy, product planning, financial performance, and issue prioritization

Drive product development and enhancements including road map and statement of direction development. Lead peers and dotted line relationships through the project lifecycle to deliver development efforts

Develop and maintain strong relationships with third-party vendors ensuring ongoing communication of strategies, financial stability and annual reviews

Maintain awareness and understanding of client and market needs including the regulatory environment. Develop business cases to support new product recommendations to meet those needs

Manage issues throughout the product management lifecycle including problem identification, root cause analysis, mitigation and stakeholder communication

Act as a primary negotiator between internal departments and clients to resolve issues. Provide relevant product information and expertise to support sales effort

Adhere to and follow all applicable policies and procedures. Proactively escalate issues and risks to senior leadership's attention. Ensure products conform to regulatory requirements

Represent the consumer payments Product organization both internally and externally, including industry forum participation and presentations, client meetings and internal meetings/discussions

Effectively manage human capital, including identifying, acquiring, developing and retaining top performing talent

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in related field or equivalent work experience

10+ years of experience with product management, P&L management and strategy for commercializing new products and services in a regional bank, large bank or closely related technology-driven organization

5+ years of supervisory or managerial experience leading teams, including demonstrated expertise in attracting, developing and retaining top talent, including team building and mentoring

Experience managing and executing the product management lifecycle in a changing environment

Demonstrated ability creating and implementing effective market strategies for banking clients

Prior experience in negotiations, project and vendor management

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

Master's degree in related field or equivalent education and related training

Certified Treasury Professional (CTP) designation

In-depth and broad knowledge of Treasury Solutions applications and products

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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