Client Service Manager

Client Manager - Professional Services

THE COMPANY-Located in Coppell, Texas

Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.

THE POSITION- Onsite 80%

As a critical member of the Client Services Department, the Client Manager will act as the main liaison

between our clients and Lanvera. A Client Manager is responsible for an assigned group of clients handling all aspects of Lanvera 's wide service offerings. A successful candidate will be a proven team player with attention to detail, organizational skills to manage tasks across different platforms and the ability to problem-solve.

JOB FUNCTIONS

Maintain and nurture multiple client relationships at an operational level

Continually look for new ways to work smarter, increase effectiveness and improve client experience

Partner with internal departments to resolve support tickets efficiently and with a high sense of urgency

Provide client training and assistance with Lanvera products

Proactively identify client issue trends, evaluate client satisfaction and take action on these trends

Address customer complaints by providing appropriate solutions and alternatives in a timely manner

Provide client support after hours (support shifts) at month end, rotating some evenings and/or some weekends.

Encourage client feedback through regular contact or quarterly reviews

SKILLS & EXPERIENCE

At least 2-3 years of client management experience - Customer Service Oriented

Bachelor's degree required

Excellent oral and written communication and interpersonal skills for interacting and collaborating with clients

Ability to de-escalate issues within an account

Ability to manage competing priorities through to successful resolution

Successful in fast-paced environments with tight deadlines

Previous knowledge/experience in the tech industry is preferred or demonstrable ability to get up to speed on technology

COMPANY BENEFITS:

Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability. We are also offering a monthly Gas Stipend.

Lanvera reserves the right to perform a Background Check on all candidates selected.