Dynamics CE Field Service Manager

Overview

Great Pay! Challenging Work! Continuous Learning! Opportunity to Advance!

Join our management team and help lead our Dynamics 365 CE practice. You will use your business process and application skills to deliver innovative solutions that solve challenging client problems. If you are looking for an opportunity to learn, an opportunity to advance, an opportunity to be a part of something special then Rand Group is the place for you!

Benefits:

Objective and comprehensive bonus programs reward your contributions:

Production Bonus

Recruiting Referral Bonus

New Business Referral Bonus

Copmany paid major medical health benefits

Company paid dental insurance, life insurance, long term disability, short term disability

401k Plan

Work Life Balance:

Travel no more than 35%

Hybrid and Remote Work Structure

4 weeks PTO

Annual Charity match to a non-profit of your choice

Career Advancement:

Performance evaluations twice a year

80 hours annual training

Personal Development Plan

Responsibilities

Participate and help lead all phases of implementation

Prepare business requirements and create system design

Oversee software configuration, testing, training and deployment

Perform project management

Ensure quality assurance measures

Proactively manage client relationships and become a trusted advisor

Supervise and mentor staff

Serve as an escalation resource

Qualifications

8+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM

Bachelor’s degree in Business, Accounting, Management Information Systems, Supply Chain Management or related field

Experience with Dynamics 365 CE Field Service/Microsoft CRM and scheduling, dispatching, mobile inventory management, ticketing, predictive maintenance, and technician management processes

Understanding of methods and tools used to customize and extend CRM business solutions

Demonstrated problem solving, attention to detail and critical thinking skills

Possess strong decision making and time management skills

Ability to work in and help lead small teams

Why Rand Group?

Join a team committed to delivering solutions that works specifically to the needs of each client. Our core values of integrity and respect are our guideposts to how we work. Since 2003, Rand Group has experienced consistent growth year over year. Take control of your career and work amongst driven, talented professionals in the industry. With performance evaluations twice a year, we offer opportunities for career advancement for our employees to chart their own career path.